Innovations in Digital CX
Building the Future of Online Sales, Support, & Service
Innovation is what we do.
At Recursive Labs, we maintain a laser focus on innovation aimed at bringing you the next generation in Customer Experience (CX) technology.
We are constantly innovating, looking for new and better ways to bring value to our customers' interactions with their customers. Here are some examples of our efforts.
Using Live Site Data to Dynamically Route Inbound Video Calls
We believe when a customer is on your website, they are already in your place of business. So why ask them things you should already know? Using our one-click simple approach instead of IVR for live video, calls are routed to an expert based on data directly from the web page or browser session with no further need for another step, thereby increasing CSAT, while saving both time and money.
Our revolutionary Request Live offering can route calls based on dynamic information such as the language the customer is using, the geography they are in, the specific product they are interested in, the webpage they are on, or just about anything else you have on your website. Or simply use part of the URL to route the call to the person best able to handle it.
One Touch Video from an Ad or QR Code to the Contact Center
Bringing innovation to the sales process often means taking steps out of the process and reducing what it takes to activate any “Call to Action.” That is why we introduced the ability to launch a video call to a sales agent by simply clicking an online ad or scanning a QR code embedded in an ad, making the process simple, measurable, and effective.
Leveraging Existing Customer Smartphones & Mixed Reality for Field Service
If a picture is worth a thousand words to a field service technician, then a live video stream from an on-site mobile device is priceless. Recursive Labs literally invented SMS-launched, no app required, mobile video streaming to help field service teams reduce unnecessary truck rolls, boost first call fix rates and radically shorten time to resolution.
Now we have taken this even further by creating a mixed-reality capability that enables remote technicians to reach directly into the live video stream.
Patented Image-Based Cobrowsing
Our unique approach, using our patented image-based cobrowsing techniques has created one of the most seamless and secure ways to collaborate with customers on the market today. Developed from the ground up for high compliance, high security needs, our image based technology only sends data when it senses changes on the website rather than blindly sending multiple frames per second making it a perfect fit for today’s hybrid work from home environments.
How can we help you?
Our passion for innovation and relentless focus on our customers, blended with our unique, One-Click Simple approach has combined to create the ONLY comprehensively end-to-end digital engagement platform that truly impacts every step of the customer journey.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.