1-Click Simple Voice & Video Chat with No Downloads or Apps
Adopt Video-First Support Strategies or Escalate
Text-Based Chats to Video Chat with Just 1 Click!
How Does Relate Voice & Video Chat Software Work?
User Clicks a Prompt
Verify & Connect
Chat & Collaborate
Launch video chat during a cobrowse session or escalate from text chat. Fully configure the platform to your brand.
Your agent enters a 9-digit security PIN & their name, then instantly connects to video chat from your existing CRM or VCC.
Deliver a full concierge experience right on your website or app. Screenshot, draw, or flip between video & cobrowse.
Today's average consumer communicates with companies through over a dozen different online channels.
Empower Service Agents
Let your people be people! Consumers appreciate a personalized experience and no buyer journey is more personalized than seeing & speaking to a live agent giving concerns their undivided attention. This closes issues faster & sends customer satisfaction ratings through the roof.
No Download, No Sign-In Needed
Connect face to face and provide a human touch without ever asking customers to create an account or download an app. Relate video chat lets any user video chat with a single click. No residual data is left on customer devices. Relate leaves no trace!
Security-Driven Video Chat
Built with cybersecurity and safety in mind, Relate utilizes the same 9-digit security PIN as our Realtime cobrowse. This means your video chat is always private & user data stays private. We routinely surpass the security standards of some of the toughest industries!
Built for the Digital Enterprise
Relate enterprise voice & video chat software is built from the ground up to meet the challenges of enterprise customer care. Our advanced live support CRM solutions put your team at the forefront of customer service. We are easy scale, simple to integrate, and provide 99.99% uptime.
Simple to Deploy & Easy to Use
Our streamlined visual design, paired with world-class integrations for CRM platforms makes for a short learning curve. That translates to a lower total cost of ownership & fewer training expenses.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Most costumers that used video chat for online customer service reported higher satisfaction & quicker issue resolution.
Customers Are Fleeing From Unresponsive Customer Service
No download video & voice chat lets your brand connect on a personal level with customers. If your customer service is a pain to use, you’re bleeding customers. Today's connected consumer considers their online service experience as a key factor in deciding to buy a product or service. If your service is lackluster?
63%
63% of US consumers will sever connections with a brand due to poor customer service. (Microsoft)
55% of costumers globally have a higher expectation of customer service today than they did just a year ago. (Microsoft)
55%
66%
66% of customers expect an immediate response to customer service inquiries. (Hubspot)
Voice & Video Chat that Integrates With Your CRM
Relate voice & video software was built for enterprise contact centers, customer service hubs, & large sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to fit businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Request Live
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!