Next Generation Customer Service Tools for Insurance
File claims, access damage, & connect with clients face-to-face through their mobile device.
Cobrowse, Video Chat & Mobile Cam Share for Insurance
Insurance claims filing should be fast, precise, & empathetic. Offering as many channels of communication as possible to policyholders shows that your team of agents & adjustors are serious about customer support. Our no download visual engagement tools lets you survey claim sites via any mobile camera. Securely cobrowse or screenshare to navigate complex forms & documents with built-in redaction that protects private data.
Works on Any Device
View Claims Sites Live
Connect Face-to-Face
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Request Live
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!
Need a live look at a claims scene right then & there, from anywhere? Just look through your customer's mobile camera!
Text, Touch, & Connect
No special equipment. No download. No sign-ups. Just text, touch, & connect face-to-face anywhere in the world through any device. Agents, claims specialists & policyholders can link together in an instant to resolve any issue, no matter how complicated!
See Through Any Mobile Camera
Need a set of eyes at the scene of a claim? If your customer is on their mobile phone, then your experts can see exactly what they are seeing through the forward-facing or rear-facing camera. Just connect, point, & collaborate.
Cobrowse with Built-In Redaction
Cobrowse or screenshare with policy holders while keeping their personal data private. Realtime cobrowse software can hide any onscreen element from your agents' views, so items like social security numbers are never visible, whether live or in recording.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Cobrowse & screenshare let agents & customers review complicated policy documents, quotes, & forms.
Insurance Customer Engagement Tools with CRM Integration
Our download-free visual customer engagment software was built for insurance teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. Our solutions can also be launched completely standalone, with no CRM needed.
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
