top of page
Text, Touch & Solve Field Service Issues Remotely with Remote Video Assistance
Send a text, touch a link, & see through your client's mobile device to remotely troubleshoot, diagnose, & guide field service repairs. No app needed.
Store Video Sessions Right on the Case
Running Remote Video Assistance with major CRM's using our optional session recording, you can store the actual session video right on the CRM case record where it's easily accessible for better context, compliance or training. The videos are industry standard MP4s and are easily downloaded.
Escalate Calls & Seamlessly Hand Off
Need to escalate a call? No issue. Bring Tier 2 seamlessly into the call so everyone will have eyes on the problem. After escalating, your Tier 1 agent can even drop out of the call if they want, while still leaving Tier 2 and the customer connected to finish the job!
Fully Configurable Voice & Video
You can setup a default message and video approach that works best for your environment, making calls very quick and simple to get started.. When you need to, you can optionally override any of the settings for one or two way video, messaging and even do voice through Remote Video Assistance if and when you need to.
Secure, One Time Use Links
Your users won't have to worry about security. There is never anything to download or install. The links they receive are one time use only links. No one can pick them up and join a session unauthorized. Once a session is finished, the link cannot be reused.
Reach or Draw Right in the Live Video
Reach right into the live video to show a customer where to press or turn. Use props such as wrenches or dials. Even draw in the live stream or use our full compliment of annotation tools to help get the issues resolved quicker and easier. It's all part of the solution, a practical, effective way to use mixed reality.
Built for the Digital Enterprise
Remote Video Assistance was designed and built to be used by businesses of all sizes. We maintain the highest of security standards and operational best practices to meet the needs of Fortune 100 organizations, but our light deployment model and ease of use makes us a fit for all.
Simple to Deploy & Easy to Use
Ridiculously quick and simple to implement. Embed us in your service! A streamlined visual design, paired with world-class integrations for CRM platforms, makes for a short learning curve. That translates to a lower total cost of ownership, fewer training expenses, and happier customers.
First Call Resolution skyrockets when your experts can see what users are dealing with in the real world!
Remote Video Assistance breaks through communication issues
Sharing live video starting from a simple SMS text lets you see what your client is seeing in the real world, no matter where your home team works. Stop wasting time & labor trying to communicate complicated issues through text, email, & photos. Just text, touch, & connect to live video through any mobile device & see what your customer is seeing..
80%
80% of US consumers highly rate getting in touch with a live person as a factor when filing a complaint. (Tidio)
52% of field service companies still do most work manually, e.g., pencils, paper, & calendars. (Field Technologies Online)
52%
89%
89% of customers expect to see modern, on-demand technology when scheduling service calls & solving issues. (Finances Online)
Remote Video Assistance Integrates With Your CRM or CCaaS Platform
Remote Video Assistance was built for enterprise contact centers, customer service hubs, field service specialists and large sales teams that utilize major CRMs and CCaaS platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, Cisco Webex CC and Five9.
Our simple easy to use cloud based model also allows us scale up to meet the needs of the largest businesses or down to fit businesses of any size! Run your own CRM? No problem. We provide Open APIs so you can build custom connectors.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
bottom of page