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Text, Tap & Solve Field Service Issues Remotely with Mobile Video Streaming
Send a text, click a button, & see through your client's mobile device to remotely troubleshoot, diagnose, & guide field service repairs.
Send an SMS
Send the user a one-time SMS message with a link to your cam session. They just have to click & allow permissions.
Connect & Chat
Chat & virtually guide customers in a no-download video streaming experience with no sign-up or account required.
Guide & Resolve
Swap between mobile cams, screenshot in real time, annotate images, & see exactly what clients see through your lens
Increase First Call Fix Rate by 10% & Save ~$500 per Field Service Call
We transformed one of the largest field service operations in the world & slashed costs on labor, fuel, & mileage.
See for yourself how a Fortune 100 food & beverage brand increased their First Call Fix Rate by 10% & saved thousands with Recursive Labs.
Reduce Unnecessary Truck Rolls
Sending a tech is expensive! Keep your techs at home base as long as possible by addressing even the most complex field service issues right through their mobile device. Franchisee machine down? No problem. Just text, tap, and see what they see through any mobile device’s camera!
Escalate Calls & Seamlessly Hand Off
Need to escalate a call? No issue. Just invite a new agent into the smartphone’s mobile camerastream & everyone will have eyes on the problem. After escalating, your first agent can drop out of the call and get back to the call queue!
Fully Configurable to Your Brand
Configure text messages, appearance, on-screen prompts, and more to ensure your customers have a remote camera sharing and live chat experience that is consistent with what they've come to expect of your brand.
No Download, No Sign-In Needed
Your users won't have to make an account. They won't need to download an app. It's as simple as text, tap, and share. Your agents see whatever your customer points their mobile device at. No residual data is left on the user's Apple or Android device.
Security-Driven Camera Sharing
Built with privacy and security in mind, Relate SMS relies on SMS sent directly to a user's verified phone number, providing a single-use prompt. This means your camera-sharing session stays private. We routinely surpass the security standards of some of the toughest industries!
Built for the Digital Enterprise
Relate SMS remote camera sharing software is built from the ground up to meet the challenges of enterprise organizations. Our advanced live support CRM solution puts you at the forefront of ticket resolution. We are easy to integrate and provide 99.99% uptime.
Simple to Deploy & Easy to Use
Embed us in your service! A streamlined visual design, paired with world-class integrations for CRM platforms, makes for a short learning curve. That translates to a lower total cost of ownership, fewer training expenses, and happier customers.
Designed, Hosted, & Supported in the US
Despite being a United States based support service, we can reach people all over the world by using the latest cloud technology. Our products are 100% made in the United States, and we don’t outsource any of our engineering or operations offshore.
First Call Resolution skyrockets when your experts can see what users are dealing with in the real world!
Camera Sharing Resolves Clogged Systems
Mobile camera sharing through SMS lets you see what your client is seeing in the real world, no matter where your home team works. Stop wasting time & labor trying to communicate complicated issues through text, email, & photos. Just text, click, & connect to video chat through any mobile device & see what your client's cam sees.
80%
80% of US consumers highly rate getting in touch with a live person as a factor when filing a complaint. (Tidio)
52% of field service companies still do most work manually, e.g., pencils, paper, & calendars. (Field Technologies Online)
52%
89%
89% of customers expect to see modern, on-demand technology when scheduling service calls & solving issues. (Finances Online)
Mobile Video Streaming that Integrates With Your CRM
Relate SMS mobile camera sharing software was built for enterprise contact centers, customer service hubs, and large sales teams that utilize major CRMs and VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, and Five9.
We can also scale down to fit businesses of any size! Run your own CRM? No problem. We provide our Open API so you can build custom connectors.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive next generation customer engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse and screenshare with customers on any Apple or Android devices. Our Realtime cobrowsing and screenshare solution lets you see what your customer sees and navigate through tricky forms through on-screen guidance.
Request Live
Convergent inbound video calling uses on-screen elements to provide context to calls before your agent answers them. Queue calls. Sort and filter by what you know about the caller, and integrate cobrowsing for a one-of-a-kind next-generation customer engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll back up the session on AWS and provide a secure link to an MP4 file of the recording. CRM required!
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
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