Keep Everyone Safe During Covid-19

Using your customer's existing cell phone you can enable support for remote installations without having to go in home or on site thereby keeping everyone safe during the global pandemic

Save Time and Money

Work with customers over a simple to use live video stream. Significantly improve first call resolution, eliminate scheduling hassles, and save real money by reducing costly truck rolls.

Improve Customer Satisfaction

Leveraging your customer's existing cellphones means faster response times, easier scheduling, less hassle, fewer follow ups required and ultimately a happier customer

Enter a Phone Number

Optionally Enable Voice

Choose Video Direction

Enable 2 Way Video Stream

Customize Text Message

The Customer simply touches the link

Each text message can only be used one time to maintain the strictest security and privacy levels

Dynamic Configuration allows you to customize each call set up as needed

...and you instantly see a live feed

You can freeze the stream annotate and send back images in real time to facilitate resolutions or you can store live images from snapshots right on the customer record in your CRM

Integrations

Integrate Directly into your CRM or run completely stand alone

Call Center
Resolve customer issues by quickly enabling your agents to easily see the issue.

Eliminate Language Barriers

 

Speed Time to Resolution

 

Reduce Returns or Unhappy Customers

Empower Agents

Field Service

Leverage your Technical Resources

Your experts can quickly guide customers and/or other technicians quickly and easily through complex problem resolution

Live Annotation and "Snapshotting"

 

Dynamically setup 1 or 2 way video with live audio and custom text message

 

Optionally store recordings for compliance and training.

2464 Taylor Road, Suite 152 , Wildwood, Mo 63040

Tel. 314.222.0790

© 2020 by Recursive Labs. AP