Keep Everyone Safe During Covid-19
Save Time and Money
Improve Customer Satisfaction
Using your customer's existing cell phone you can enable support for remote installations without having to go in home or on site thereby keeping everyone safe during the global pandemic
Work with customers over a simple to use live video stream. Significantly improve first call resolution, eliminate scheduling hassles, and save real money by reducing costly truck rolls.
Leveraging your customer's existing cellphones means faster response times, easier scheduling, less hassle, fewer follow ups required and ultimately a happier customer
It's as simple as Text, Touch, Stream Live!
Text
Touch
Stream
Enter a Phone Number
Optionally Enable Voice
Choose Video Direction
Enable 2 Way Video Stream
Customize Text Message
Dynamic Configuration allows you to customize each call set up as needed
The Customer simply touches the link
Each text message can only be used one time to maintain the strictest security and privacy levels
...and you instantly see a live feed
You can freeze the stream annotate and send back images in real time to facilitate resolutions or you can store live images from snapshots right on the customer record in your CRM
Integrations
Integrate Directly into your CRM or run completely stand alone
Call Center
Resolve customer issues by quickly enabling your agents to easily see the issue.
Eliminate Language Barriers
Speed Time to Resolution
Reduce Returns or Unhappy Customers
Empower Agents
Field Service
Leverage your Technical Resources
Your experts can quickly guide customers and/or other technicians quickly and easily through complex problem resolution
Live Annotation and "Snapshotting"
Dynamically setup 1 or 2 way video with live audio and custom text message
Optionally store recordings for compliance and training.