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Text, Tap & Solve Field Service Issues Remotely with Mobile Video Streaming

Send a text, click a button, & see through your client's mobile device to remotely troubleshoot, diagnose, & guide field service repairs.

Send a text message for instant mobile video chat

Send an SMS

Send the user a one-time SMS message with a link to your cam session. They just have to click & allow permissions.

Visual customer engagement from CRM

Connect & Chat

Chat & virtually guide customers in a no-download video streaming experience with no sign-up or account required.

Point your mobile camera at any problem & solve it remotely

Guide & Resolve

Swap between mobile cams, screenshot in real time, annotate images, & see exactly what clients see through your lens

Case Study for Field Service Software

Increase First Call Fix Rate by 10% & Save ~$500 per Field Service Call

We transformed one of the largest field service operations in the world & slashed costs on labor, fuel, & mileage.
See for yourself how a Fortune 100 food & beverage brand increased their First Call Fix Rate by 10% & saved thousands with Recursive Labs.

Mobile camera sharing with no downloads

Reduce Unnecessary Truck Rolls

Sending a tech is expensive! Keep your techs at home base as long as possible by addressing even the most complex field service issues right through their mobile device.  Franchisee machine down? No problem. Just text, tap, and see what they see through any mobile device’s camera!

Escalate Calls & Seamlessly Hand Off

Need to escalate a call? No issue. Just invite a new agent into the smartphone’s mobile camerastream & everyone will have eyes on the problem. After escalating, your first agent can drop out of the call and get back to the call queue!

Add guests to mobile cam share
Mobile camera share in your CRM

Fully Configurable to Your Brand

Configure text messages, appearance, on-screen prompts, and more to ensure your customers have a remote camera sharing and live chat experience that is consistent with what they've come to expect of your brand.

No Download, No Sign-In Needed

Your users won't have to make an account. They won't need to download an app. It's as simple as text, tap, and share. Your agents see whatever your customer points their mobile device at. No residual data is left on the user's Apple or Android device.

Text & go, it's that easy
Secure cobrowsing and screenshare protects sensitive data with security PINs and backend security

Security-Driven Camera Sharing

Built with privacy and security in mind, Relate SMS relies on SMS sent directly to a user's verified phone number, providing a single-use prompt. This means your camera-sharing session stays private. We routinely surpass the security standards of some of the toughest industries!

Built for the Digital Enterprise

Relate SMS remote camera sharing software is built from the ground up to meet the challenges of enterprise organizations. Our advanced live support CRM solution puts you at the forefront of ticket resolution. We are easy to integrate and provide 99.99% uptime.

Customize & configure your SMS message
Easy visual UI

Simple to Deploy & Easy to Use

Embed us in your service! A streamlined visual design, paired with world-class integrations for CRM platforms, makes for a short learning curve. That translates to a lower total cost of ownership, fewer training expenses, and happier customers.

Designed, Hosted, & Supported in the US

Despite being a United States based support service, we can reach people all over the world by using the latest cloud technology. Our products are 100% made in the United States, and we don’t outsource any of our engineering or operations offshore.

Designed, hosted, & support in the USA

First Call Resolution skyrockets when your experts can see what users are dealing with in the real world!

Camera Sharing Resolves Clogged Systems

Mobile camera sharing through SMS lets you see what your client is seeing in the real world, no matter where your home team works. Stop wasting time & labor trying to communicate complicated issues through text, email, & photos. Just text, click, & connect to video chat through any mobile device & see what your client's cam sees.


80% of US consumers highly rate getting in touch with a live person as a factor when filing a complaint. (Tidio)

52% of field service companies still do most work manually, e.g., pencils, paper, & calendars. (Field Technologies Online)



89% of customers expect to see modern, on-demand technology when scheduling service calls & solving issues. (Finances Online)

Smarter Field Services For a More Sustainable Future

Service-related travel is inefficient & taxing on the environment. Embracing technology minimizes truck rolls, leading to a greener future for field services.

Field Service and Sustainability

Mobile Video Streaming that Integrates With Your CRM

Relate SMS mobile camera sharing software was built for enterprise contact centers, customer service hubs, and large sales teams that utilize major CRMs and VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, and Five9. 

We can also scale down to fit businesses of any size! Run your own CRM? No problem. We provide our Open API so you can build custom connectors.

Integrate Salesforce with cobrowse & screenshare
Integrate Zendesk with cobrowse & screenshare
Integrate Amazon with cobrowse & screeshare
Integrate Five9 with cobrowse & screenshare
Integrate Microsoft with cobrowse & screenshare

Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More

Product Matrix.jpg

The Recursive Labs product suite is a comprehensive next generation customer engagement platform that transforms visitors into customers, and customers into brand advocates.


Cobrowse and screenshare with customers on any Apple or Android devices. Our Realtime cobrowsing and screenshare solution lets you see what your customer sees and navigate through tricky forms through on-screen guidance.

Request Live

Convergent inbound video calling uses on-screen elements to provide context to calls before your agent answers them. Queue calls. Sort and filter by what you know about the caller, and integrate cobrowsing for a one-of-a-kind next-generation customer engagement experience.



Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll back up the session on AWS and provide a secure link to an MP4 file of the recording. CRM required!

Reduce Total Truck Rolls by Solving Field Issues Remotely

Let your experts share their knowledge globally, without sending them on lengthy
road trips that cost you a boatload in mileage, labor, & fuel costs.

Still have questions?

We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!

Shoot us a message & we'll send more info!

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