Customers Are Sick of Repeating Themselves!
Convergent inbound video chat built into your CRM lets agents provide personalized sales & service support without having to ask the customer who they are, what they want, or what page they're on. You should already know!
Give your marketing efforts a precise, quantifiable metric to measure by routing display ad banners, QR codes, or SMS & email campaigns directly to live sales agents waiting to connect with inbound leads. Context-driven video chat queuing brings together onscreen data, your CRM, & sales to provide the ultimate personalized customer experience. And--as always--no apps, downloads, or sign-ups required!
63%
63% of US consumers expect companies to already know & address their unique needs as a customer. (Hubspot)
Over 70% of consumers say companies should collaborate on their behalf so they don't have to repeat information. (Zendesk)
70%
Request Live convergent video calling is a Next Generation Customer Engagement tool that lets companies intelligently queue video chats, pull call context from onscreen data, route QR codes or web banners to an inbound sales queue, & provide customers with one-of-a-kind personalized support. No sign-ups or downloads. Stop asking for information you should already know!
How Does Request Live Inbound Video Calling Work?
Show a Prompt
Add a prompt to your website or app offering users the ability to launch an inbound video chat session with a live agent.
Queue with Context
Bring onscreen elements into your call queue to arm agents with knowledge about customers before they take the call.
Connect & Chat
Chat live via picture-in-picture video right on your webpage. Guide customers through technical sales & support.
Generate more revenue by connected customers with sales support the moment they land on your webstore or app.
Stop Asking For Info You Know
Set your agents up for success by providing context to the video call they're about to take. Request Live can read page URLs, language or location settings, or pricing data so customers feel like agents already know what they need.
Personalize Shopping Experiences
Question about a specific product? Click a prompt & a brand expert is connected to tell users more about the exact product they're browsing. Boost conversions & reduce returns by providing visual customer engagement.
Security-Driven Video Chat
Built with privacy & security in mind, Request Live is initiated by the customer & launches from your website. We ensure video chat sessions stay private. We routinely surpass the security standards of some of the toughest industries!
No Download, No Sign-In Needed
Your users won't have to make an account. They won't need to download an app. It's as simple as click, connect, & chat. Your agents arrive already armed with knowledge about the customer & their needs. No residual is left on user's device.
Directly Link Marketing & Sales Efforts
With the versatility to launch through a simple link, web banner, email campaign, or a QR code embedded in a poster or video. The possibilities are endless. Tired of quantifying the elusive "branding" metric? With Request Live inbound video calling, one clicked advertisement equals one sales agent engaging live with a lead.
Video Chat Levels Up Customer Service in Any Industry
Retail
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Boost Customer Satisfaction & Loyalty
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Reduce returns with better sales support
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Fewer agent hand-offs & repeated scripts
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Empower agents to enter chat with context
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Bring almost any onscreen data into your CRM
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Intelligent video call queuing
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Skip IVRs, sort calls to the right team every time
Software Services
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Remove obstacles in sales funnel with live chat
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Offer custom sales support on product pages
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Ease scheduling for demos & appointments
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Offer video customer service with no downloads
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Explain complex service offerings in minutes
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Know more data about leads before first contact
Contact-Center-as-a-Service
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Route calls to the right department with no IVR
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Skip frustrating & repetitive phone bots
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Video chat boosts Customer Satisfaction
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Come responsive, connected, & with context
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Sort calls by language, location, URLs, or more
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Supercharge First Call Resolution
Banking & Finance
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Connect face to face with web & app users
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Route inbound calls to the right department fast
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Sort video calls by URL, product, location, & more
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Lift Customer Satisfaction with a personal touch
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Offer the same friendly service as the bank lobby
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Skip the repetitive call trees & frustrating bots
Live chat in customer's web browsers & guide them through your product catalog without asking them to download anything.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording!