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Customer Initiated Video Chat
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Started from any digital property
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Intelligently routed by data already in the session or on the page
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Routed dynamically to the best place to efficiently address the customers needs
Use Inbound Video Calling to Service Customers Better
Let Your Customer
Choose
Your customers can choose dynamically whether they want to text chat or initiate a live video call - providing them the experience of their choice right from your site
Intelligent Routing & Queueing
Inbound calls can be routed and queued dynamically using data right from the customers live session. This means questions get to the right people in your organization faster than ever before.
"Re"Humanize your relationship with your customer
Leveraging video you can build repore and trust with your online customers. Video allows you to see faster, empathize quicker and resolve issues more efficiently than simple text or conversation.
Read the latest white paper on how banks and credit unions can use inbound video calling to meet some of their biggest challenges.
Free White Paper
on the benefits of Inbound Video
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Handle Scheduled Meetings Easily
In addition to handling inbound video calls, agents can also setup scheduled meetings with customers as well. Using our calendaring, agents can have dedicated personal or shared "video rooms" that can be scheduled quickly and easily with automatically generated links that can be copied and pasted directly into meeting invitations from any calendaring system.
Provide Concierge Service
Boost conversions & customer retention by providing full scale concierge services, enabling customers to reach their dedicated teams in business areas such as wealth management, SaaS Technical Account Support or any other function that would benefit from high touch business support.
Launch from websites or kiosks
Give your customers direct access from wherever they may be. Start sessions directly from your website or start video and integrated cobrowse/screenshare right from your online kiosk with just one click.
Effective for Customer Acquisition
You can effectively trigger video conversations with the sales functions in your organization by launching directly from QR Codes or Online Advertisements. Using data from the sessions calls can be routed to the correct person or team. This also provides an unparalleled level of accuracy for the attribution of your marketing spend.
The perfect compliment to AI (Learn More)
Today's rapidly evolving AI technology is amazing, however it doesn't always get your customers where they want to be. Instead of leaving them frustrated and typing "person" or "human being", our advanced queueing technology allows you to easily escalate calls from AI to a live human being to make sure you keep them happy and satisfied.
Easily Plug In and Answer Video Calls Directly Inside Leading CRM & CCaaS Platforms
As simple as integration gets
Just plug into your existing contact center application stack without the need for a major rebuild. Answer video calls right from your existing text chat app. It doesn't get any easier.
Our unique integration model into the leading CRM and CCaaS platforms continues to expand. Reach out today.
Plug & Play
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
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