Next Generation Visual Engagement for Field Service Teams
Enterprise field service teams lose millions every year to unnecessary truck rolls & site visits. Problems that could be resolved over the phone or with a set of eyes on-site are slowing your ticket queue, burning through your fuel budget, & costing you in mileage. Connect with any outpost with no download visual customer engagement. Compliance-friendly, hassle-free, & priced per user so you only pay for what you need.
Reduce Truck Rolls
Close More Tickets
Share Knowledge Fast
Save a costly trip! Keep trucks in park by solving more issues through video chat & cam share. We boost FCR by up to 10%.
Text, Touch, & Stream Live
No special equipment. No download. No sign-ups. Just text, touch, & stream anywhere in the world through any mobile device. Vendors, field techs, & experts can link together in an instant to resolve any issue, no matter how complex!
See Through Any Mobile Camera
Need a set of eyes at the job site? If your vendor or field tech carries a mobile phone, then your experts can see exactly what they are seeing through the forward-facing or rear-facing camera of their phone. Just connect, point, & collaborate.
Record Calls for Compliance & Training
Anything that happens in the Recursive Labs visual customer engagement suite can be recorded, stored, & integrated into your CRM as a compressed MP4 file. We'll even store the videos for you so we don't eat into your CRM storage!
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Field service issues are easier to solve when your top experts can see the problem close up & share knowledge in real time.
Next Gen Customer Engagement Tools that Integrate With Your CRM
Our download-free visual customer engagment software was built for enterprise field services teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. Our solutions can also be launched completely standalone, with no CRM needed.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
Provide concierge-style issue resolution with our compliance-ready, no-download integrated video chat, mobile cam share, & cobrowsing tools.