Explore CX Solutions by Industry
Digital CX Solutions for
Banking & Financial Services
Assist with new account creation, website navigation, contract signing, and more. One-click simple video chat and screensharing make it easier to connect with account holders.
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Help customers navigate your website, app, & third-party documents
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Reduce abandonment of online forms & applications
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Enable concierge-level service for VIP accounts
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Provide the "in person" service of the bank lobby to your digital presence
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Connect investors with financial experts face to face
Digital CX Solutions for
Insurance Providers
Guide users through policy onboarding, document signing, & claims processes. Providing concierge-style support for policyholders increases new account sign-ups and reduces customer churn.
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Provide real-time guidance through the claims process
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Improve completion rates of quotes & applications
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Treat customers with a human touch; not just another number
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Boost customer satisfaction and Net Promoter scores
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Let agents remotely see & document damaged assets or accident scenes
Digital CX Solutions for
Contact Centers
Enhance live support in contact centers with human-centric customer experience, offering a seamless blend of download-free communication channels that streamline operations & improve CSAT.
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Solve issues fast by letting agents visually guide users through resolution
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Create more human interactions that go beyond traditional customer service
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Efficiently address issues that require visual inspection & troubleshooting
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Ensure consistent & unified experiences across multiple channels
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Solve issues & close support tickets faster with lower handle times
Digital CX Solutions for
Retail & eCommerce
Assist with new account creation, website navigation, contract signing, and more. One-click simple video chat and screensharing make it easier to connect with account holders.
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Sell through your people--not chatbots and phone trees
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Prevent unnecessary returns & accelerate RMAs
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Create in-person selling opportunities that convert faster
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Offer expert product support on product detail pages & categories
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Open a brand new sales channel with inbound video chat
Digital CX Solutions for
Healthcare & Medical Devices
Provide easy in-home health checks, guidance with medical devices, & real time instructions for injectables or medication. Digital CX makes telehealth easier for any patient population, regardless of age, location, or tech literacy.
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Launch telehealth appointments over video chat with just one click
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Provide real-time onscreen guidance for medical devices & injectables
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Personalize remote healthcare to individual patients
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Create the trust of "in person" visits on any desktop or mobile device
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Guide patients through complex documents like medical forms & billing
Digital CX Solutions for
Telecomm & IT Service
Personalize support, facilitate troubleshooting, reduce downtime, & enhance overall service delivery. Visually-based CX impacts every step of the customer lifecycle, from pre-sales support to resolving issues with hardware in the field.
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Let technical teams share expertise remotely to expedite ticket resolution
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Troubleshoot & guide customers through software or hardware challenges
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Visually diagnose & address issues, reducing unnecessary truck rolls
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Reduce the complexity of IT-related projects & processes
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Guide users in real time through account creation & onboarding
Digital CX Solutions for
Food & Beverage
Empower field service technicians to share their expertise globally. Visually inspect & troubleshoot issues with equipment in the field, giving your team a chance to resolve the issue before rolling a work truck!
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Reduce unnecessary truck rolls & repeat visits to the same site
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Solve issues faster, on the first call, to reduce service downtime
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Screenshot damaged equipment in the field for warranties & repairs
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Save big on travel expenses, fuel, & labor
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Cut fossil fuel emissions for greener field service operations
Digital CX Solutions for
Automotive
Launch your team's technical expertise worldwide by connected OEMs, dealerships, & customers with one-click simple audio-video tools. Digital CX makes it easier to "see under the hood," no matter where the hood is!
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Remotely inspect, troubleshoot, & diagnose parts
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Assist dealerships worldwide with advanced service issues
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Screenshot & document damages for warranties & repairs
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Offer virtual showroom experiences with one-click video interactions
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Provide interactive sessions for scheduling, reducing customer friction
Learn More About CX Solutions by Use Case
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!