Mixed Reality for Field Services Makes
Remote Troubleshooting Simple
Reach into customer screens with adding Mixed Reality! Guide customers through field service troubleshooting & repairs with instructions delivered in real-time on their screen.
Solve Problems Remotely with a Hands On Approach to Field Service
Recursive Labs Relate MR (Mixed Reality) is a remote collaboration tool that not only allows remote technicians to see what users are seeing in front of them, but virtually “reach into” the screen to demonstrate exactly what needs to be done to fix a problem. This is a hands-on, "reach in the screen" approach to remote troubleshooting of equipment, machinery, or systems.
Instead of trying to just describe the problem verbally, now technicians can guide end users with augmented reality gestures and real-time onscreen demonstration. It’s time to stop guessing at what’s happening at a job site and put your finger on the problem, literally.
First Call Resolution skyrockets when your experts can see what users are dealing with in the real world!
Reduce Unnecessary Truck Rolls
Sending a tech is expensive! Keep your techs at home base as long as possible guiding them live through their mobile device with AR. Franchisee machine down? No problem. Just text, tap, & show them the steps to take.
Use Any Mobile Device to Solve
Why send a tech on a costly trip to fix a problem that they could give a tutorial on in seconds? Utilize tools, dry erase markers, or your bare hands to show customers how to solve a product problem the same way your team would.
Fully Configurable to Your Brand
Configure text messages, appearance, onscreen prompts, & more to ensure your customers have a Mixed Reality video streaming experience that is consistent with what they've come to expect of your brand.
No Download, No Sign-In Needed
Your users won't have to make an account. They won't need to download an app. Just text the end user to start a mobile video chat session & instantly toggle on augmented reality mode. No downloads or special software required!
Close Service Calls Faster
Reduce average handle time, increase first call fix rate, & delight customers by providing clear, immediate direction right on their screen. With the ability to draw, label, & gesture directly in-stream, your team can knock out customer support & field service issues in minutes.
Built for Enterprise Field Ops
Relate SMS mobile cam sharing software is built from the ground up to meet the challenges of enterprise organizations. Our advanced live support CRM solution puts you at the forefront of ticket resolution. We are easy integrate and provide 99.99% uptime.
Simple to Deploy & Easy to Use
Embed us in your service! A streamlined visual design, paired with world-class integrations for CRM platforms, makes for a short learning curve. That means your brand can add mixed reality capabilities to their existing workflows with minimal training & install time.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Solve more service issues remotely to save on fuel, travel, & mileage!
Keep your service fleet in park by resolving service issues in Mixed Reality.
Mixed Reality Video Streaming that Integrates With Your CRM
Relate MR is an augmented reality mobile cam sharing software built for enterprise field service teams, customer service hubs, & large sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We can also scale down to fit businesses of any size! Run your own CRM? No problem. We provide our Open API so you can build custom connectors.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Realtime
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat live with your customers through a link or text message. With Relate SMS, you can see exactly what customers are seeing through their mobile cam.
Request Live
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!
Minimize Total Truck Rolls with
Mixed Reality for Field Service Calls
No downloads. No sign ups. No usernames.
Just click, connect, & collaborate in mixed reality to guide users through equipment repairs, product troubleshooting, & any other field service task that requires you team's expertise.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!