Train New Support Agents
Review Problem Calls
Store for Compliance
Always Have a Record
Training is Expensive & Requires Real World Context
Session recording built into your CRM lets agents keep a record of all contacts a customer has had with your brand. This boosts customer satisfaction & brand loyalty. Plus, when your support team performs like rockstars, you'll have a copy of the call to share with future employees as training reference.
Regulation-Heavy Industry Demands Precise Records
Compliance can be a headache. Storing, integrating, & housing all that data can eat into your budget, your IT hours, & your server space. We convert & store every video call, cobrowse, or screenshare session into an MP4 file. The video maintains all of the same redactions your agent saw in-session, meaning sensitive customer data stays private, even in recorded sessions.
Record session recording is the ultimate compliment to our Next Generation Customer Engagement tool that lets companies record any video chat, cobrowse, or screenshare session to archive for compliance & training. We store the records for you, integrate them into your CRM, & provide context on past customer interactions.
How Does Session Recording Work?
Once your team is done providing great customer service, the session ends & compresses into an MP4 file.
Any private data like social security numbers or banking data stays redacted, just as it appeared in session.
Convert & Link
The recording converts into an MP4 file, which we store & make available to you through a link. Integrates with your CRM!
Storing video chat & cobrowse records shouldn't cost you big bucks in server space. Let us store recordings for you!
Engage Customers with Next Level Service & Support
No downloads. No sign ups. No usernames.
Just click, connect, & cobrowse or screenshare securely with your customers across any device.
Record Great Customer Interactions
Your team delivers awesome service. We deliver a clean record of their success. Whether you're using records to train future rockstars or to check liabilities, session recording puts every call in your hands.
Redact in Records for Compliance
Bank account numbers, social security numbers, & other sensitive data stays private. The same onscreen redaction that you utilize in cobrowsing sessions carries over into session recordings, so even your archives are privacy compliant!
Integrates with Existing CRMs
Record was built to work in just about any major CRM or VCC platform your team uses. We have connectors for Salesforce, Zendesk, Five9, Amazon Connect, & Microsoft Dynamics. We can even provide our Open API so you can build custom connectors.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Data privacy is a big deal. Show your customers that you take their data seriously with in-recording field redaction.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.