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Session Recording for Easy Compliance & Training

Record any video chat, cobrowse, or screenshare session for archiving. We store it for you as an MP4!

Benefits of Cobrowsing

Train New Support Agents

Review Problem Calls

Store for Compliance

Always Have a Record

Training is Expensive & Requires Real World Context

Session recording built into your CRM lets agents keep a record of all contacts a customer has had with your brand. This boosts customer satisfaction & brand loyalty. Plus, when your support team performs like rockstars, you'll have a copy of the call to share with future employees as training reference.

Regulation-Heavy Industry Demands Precise Records

Compliance can be a headache. Storing, integrating, & housing all that data can eat into your budget, your IT hours, & your server space. We convert & store every video call, cobrowse, or screenshare session into an MP4 file. The video maintains all of the same redactions your agent saw in-session, meaning sensitive customer data stays private, even in recorded sessions.

Record session recording is the ultimate compliment to our Next Generation Customer Engagement tool that lets companies record any video chat, cobrowse, or screenshare session to archive for compliance & training. We store the records for you, integrate them into your CRM, & provide context on past customer interactions.

How Does Session Recording Work?

Collaborate securely

Provide Service

Once your team is done providing great customer service, the session ends & compresses into an MP4 file.

Built in redaction of private data

Maintain Redactions

Any private data like social security numbers or banking data stays redacted, just as it appeared in session.

Store records as MP4s

Convert & Link

The recording converts into an MP4 file, which we store & make available to you through a link. Integrates with your CRM!

Storing video chat & cobrowse records shouldn't cost you big bucks in server space. Let us store recordings for you!

Engage Customers with Next Level Service & Support

No downloads. No sign ups. No usernames.

Just click, connect, & cobrowse or screenshare securely with your customers across any device.

Video Call & record all interactions

Record Great Customer Interactions

Your team delivers awesome service. We deliver a clean record of their success. Whether you're using records to train future rockstars or to check liabilities, session recording puts every call in your hands.

Redact in Records for Compliance

Bank account numbers, social security numbers, & other sensitive data stays private. The same onscreen redaction that you utilize in cobrowsing sessions carries over into session recordings, so even your archives are privacy compliant!

Onscreen redactions
Added as records to your CRM

Integrates with Existing CRMs

Record was built to work in just about any major CRM or VCC platform your team uses. We have connectors for Salesforce, Zendesk, Five9, Amazon Connect, & Microsoft Dynamics. We can even provide our Open API so you can build custom connectors.

Designed, Hosted, & Supported in the US

We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.

Designed, hosted, & secured in the USA

Data privacy is a big deal. Show your customers that you take their data seriously with in-recording field redaction.

Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More

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The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.

Realtime

Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.

Relate & Relate SMS

Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.

Request Live

Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.

Engage Customers with Next Level Service & Support

No downloads. No sign ups. No usernames.

Just click, connect, & cobrowse or screenshare securely with your customers across any device.