Mobile Cam Share, Screenshare, & Video Chat for Telecoms & IT
Today's technology means customers can switch to competitors easily. If your team can't deliver responsive, customized service & support, you will fall behind. Take the lead in customer support by delivering a technological edge that wows customers & skyrockets satisfaction scores. Secure screenshare, video chat, & mobile camera share means your agents can connect with customers anywhere, through any device.
Boost Customer Retention
Text, Click, & Connect
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Cobrowse & screenshare with customers on any device. Our Realtime cobrowsing & screenshare solution lets you see what your customer sees & navigate through tricky forms through onscreen guidance.
Relate & Relate SMS
Video chat with customers through any device without ever asking them to download an app, create an account, or sign in. With Relate SMS, you can invite video chats via text message & view anything that your customer's rear-facing or front-facing mobile camera can view.
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. CRM required!
IT Services requires complicated forms, applications, & SLAs. Let agents cobrowse with customers without any extra apps.
No Download, No Sign In Needed
No downloads. No sign-ups. Just text, touch, & connect face-to-face anywhere in the world through any device. Support reps & customers can chat through easy prompt in your app, website, or text chat.
No Download, No Install Screenshare
Cobrowse or screenshare with customers while keeping their personal data private. Realtime cobrowse software can hide any onscreen element from your agents' views, so items like social security numbers or account numbers are never visible, whether live or in recording.
See Exactly What Customers See
Sending a tech is expensive! Keep your techs at home base as long as possible by addressing even the most complicated field service issues right through a mobile device. Just text, tap, & see what they see through any mobile camera! No downloads or special apps needed.
Escalate Calls & Seamlessly Hand Off
Need to escalate a call? No issue. Just invite a new agent or third party into the mobile cam stream & everyone will have eyes on the problem. After escalating, your first agent can drop out of the call & get back to the call queue!
Security-Driven Video Chat
Built with privacy & security in mind, video support is launched from your website or app. We ensure video chat sessions stay private & routinely surpass the security standards of some of the toughest industries!
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Send a text & easily view through your customers' mobile cameras in a flash. Now you see what they see!
Telecom & Item Service Customer Engagement with CRM Integration
Our download-free visual customer engagment software was built for telecom & IT service teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. Our solutions can also be launched completely standalone, with no CRM needed.
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
Customers, support teams, field techs--everyone wins when everyone is connected. Secure video chat & mobile cam share makes it possible.