We help contact centers help their customers
With the broadest suite of visual customer experience tools available in the industry today, we enable contact centers to connect with their customers in new and innovative ways across the entirety of their customer lifecycle ranging from sales and customer support out to field service through a single integrated platform that can be run stand alone or connected through leading CCaaS and CRM platforms. Built on the latest cloud technologies, our platform provides global reach, unparalleled flexibility and true enterprise scale.
Welcome to our site. Take a look around. Feel free to reach out. We're always here to help. If you'd like to talk right away, during business hours, just click the little microphone icon at the bottom of the page to tryout our tools and talk to one of our knowledgeable staff.
Where do we fit in your world ?
The Benefits are Obvious
Engaging your digital customers on their terms with a full array of on demand tools for your contact center including inbound customer video calling, agent initiated video escalation, no download cobrowse/screensharing and remote video assistance, brings an ongoing level of benefits. You can help your digital customers purchase products, resolve issues and get back up and running faster and more cost effectively than ever before.
Our Visual CX platform is also one of quickest and easiest implementations you'll ever do. With a constant focus on simplicity and ease of use, it is one of the fastest returns on investment you can receive.
Our Customer Promise
No downloads or installs required, Inherently Secure
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Lead Gen & Prospecting
Route Clicks, QR Codes, Buttons, & More to Inbound Video Chat
Sales
Enablement
Provide Real-Time Sales Guidance on Your Digital Storefront
Customer
Support
See What Users Are Seeing & Guide Them to Fast, Accurate Resolutions
Field
Services
Troubleshoot Field Issues Remotely & Eliminate Unnecessary Truck Rolls
Broadest Visual CX Platform in the Industry
Video Chat
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Customer or Agent Initiated
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Intelligent, Context Based Routing
Remote Video Assistance
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Send a text, touch a link - no app required
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Mixed reality, reach right into live video
CoBrowse/Screenshare
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Any time, Anywhere, Any Device
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Ability to redact sensitive information
Our proven enterprise ready services provide the level of scale, security and operational stability you have come to expect.
With the ability to connect directly through enterprise level CCaaS and CRM Systems, you can provide your agents with a single pane of glass operating within industry leading platforms.
The API First design of the platform allows you to easily integrate and extend as you need to in order to meet the needs of your business.
Designed to be simple to install and easy to integrate
Mobile App Ready
Guided CX for your Mobile App
Our Mobile SDK makes it easy to deploy our services & configure them to fit the
unique demands of your application environment. Schedule a call to learn more!
Testimonials
from Our Customers
"Recursive Labs Co-Browse solution has allowed us to reach our customers digitally when they need us most. In an instant, we can connect and identify customer issues resulting in a positive experience. As the world moves digital, this functionality is critical to our customer experience."
- Mark
"Recursive Labs incredible Co-Browse technology has increased our Customers Satisfaction. We integrated the software into Salesforce Service Cloud and it allows our support agents to quickly and effective help users while staying in the console view. We can also report on the metrics of each session. One of the coolest features is the ability to share documents via the screen share."
- Jonathan