Stop Losing Customers to Clunky Online Service!
Cobrowsing lead digital transformation in the customer service space. If your online service is lacking, you’re losing money. Today’s tech-savvy customer expects a connected, personalized customer experience. But if your brand can’t deliver?
58%
58% of US consumers switch to a competitor after just one bad customer service experience. (Microsoft)
Over 80% of users will go to a competitor after more than one poor customer service experience. (Zendesk)
80%
70%
70% of consumers say that today's technology lets them easily switch to competitors. (Salesforce)
Realtime cobrowsing is a Next Generation Customer Engagement tool allowing support agents to view & collaborate across any customer device. No download cobrowsing means customers click, confirm, & connect with live agents instantly. See what users see, respond in real time, & remove the burden of downloads or sign ups.
How Does Realtime No Download Cobrowse Work?
Click a Prompt
Launch sessions from a webpage, app, or text chat. Fully configure the platform to your brand.
Redact & Secure
Pre-filter your agent’s screen to redact sensitive data. This keeps customer PII private & secure.
View & Collab
No download or sign-in needed. Your agent sees what customers see with collaborative, view only, annotation, & more.
Read Only, Collaborative, or Full Desktop Cobrowse
We offer Realime cobrowsing in three tiers, allowing for deployments that fit any use case.
Read Only
See what the customer is seeing on any device
Redact sensitive data in-session
Proven to support complex coding such as single page apps & nested i-frames
Engineered to meet demands of highly regulated industries like Finance & Healthcare
Collaborative
Select options, toggles, & dropdowns for customers
Redact & disable sensitive data fields for agents
Type in text fields, but never able to submit
Select any elements onscreen to redact/disable & reserve final Post/Submit for users only
Full Desktop
Surf with customers to any site on the web or follow into apps
Drill down into tabs, settings, & desktop apps
Leverages full Web RTC standard for full desktop share with no download required
2-minute cobrowsing overview video
Cobrowse that Integrates With Your CRM
Realtime cobrowse software was built for enterprise contact centers, customer service hubs, & large sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.
Major financial firms use Realtime cobrowse to reduce form abandonment & boost customer satisfaction!
Compliance-Friendly Cobrowsing
Fully configure your cobrowse view to hide sensitive data like social security numbers or bank accounts. We can filter out any on-screen element, providing endless versatility to meet any industry’s regulatory compliance requirements. We fit any use case in any deployment!
No Download, No Sign-In Needed
Cobrowse software with no client download? Our Realtime cobrowse software relies on patented processes that let any user to connect, cobrowse, and collaborate with a single click. No apps or data are left on customer devices. Realtime leaves no trace!
Security-Driven Cobrowsing
Built with cybersecurity and safety in mind, Realtime utilizes 9-digit security PINs to launch sessions and additional backend security strategies ensure your customer contact center provides the most secure sales, service, and support possible. We routinely surpass the security standards of some of the toughest industries!
Built for the Digital Enterprise
Recursive Labs is an advanced live support service that puts your contact center at the forefront of enterprise customer service. Our enterprise cobrowse software is built from the ground up to meet the challenges of large scale deployments. We are easy scale, simple to integrate, and provide 99.99% uptime.
Simple to Deploy & Easy to Use
Realtime cobrowsing is deployed with a single line of code, or to your mobile app with our prebuilt Mobile SDK. Our streamlined visual design, paired with world-class integration with CRM software, means learning curves are short. Save time and money by keeping total cost of ownership low while easing employee turnover costs.
Designed, Hosted, & Supported in the US
We have global reach using the latest cloud technology, but our roots are in the United States. With US patents, our product is and always has been 100% American made. We do not offshore or outsource engineering or operations. The security of your data is paramount to us.
Engage Customers with Next Level Service & Support
No downloads. No sign ups. No usernames.
Just click, connect, & cobrowse or screenshare securely with your customers across any device.
Compliance-Ready Cobrowsing for Any Industry
Banking & Finance
Less than half of bank customers surveyed by J.D. Power in 2022 felt it was easy to reach a customer service rep. Modern consumers bank online & their biggest pain point has become resolving customer service issues. Enough confusing help articles & sluggish support ticket queues! Live cobrowsing support lets your trained experts walk customers through forms, applications, & statements.
Redact any onscreen element from your agent's view so customer data is always protected & private. Annotate live on a shared view-only screen or collaborate by filling in fields on your customer’s behalf.
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Personalize customer journeys
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Shorten sales funnels
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Drive conversions of technical products
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Empower your sales team
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Reduce rate of returns
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Instantly leap from page to appointment
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Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
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Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
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Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
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Reduce abandonment of online forms & apps
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Help customers navigate tricky documents
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Provide same great service as the bank lobby
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Boost First Call Resolution (FCR)
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Raise Net Promoter score with happier users
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Reduce Customer Effort Per Call
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Connect with financial experts face to face
Insurance
Quotes, service add-ons, & policy options can be confusing. A secure, no-download cobrowse session with new & existing customers in your app or on your website means your independent agents are always just a click away.
Agents & brokers can review complicated forms line-by-line with customers through an easy to use visual customer engagement platform that arrives by simple link, QR code, or text.
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Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
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Walk users through quotes, policies, & docs
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Connect with agents & brokers face to face
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Help customers fill out complex applications
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Highlight services & benefits onscreen
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Increase average policy size
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Boost monthly bind rate with personalization
Healthcare
Healthcare professionals handle sensitive information every day & must meet stringent HIPAA compliance requirements. Realtime cobrowsing software is compliance-ready with the ability to hide any data, element, or item you dictate from ever making it through to your service agent’s screen.
Health professionals & billing specialists can walk tech novices through complicated forms, medication instructions, & outpatient documents while helping to navigate directly on their screen.
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Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
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Meet the exploding demand for telehealth
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Review medication guidelines & docs
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Walk patients through lengthy instructions
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Connect anywhere, on any device
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Highlight onscreen instructions & notes
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Low-tech threshold for non-tech savvy users
Retail & eComm
Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!
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Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Reduce cart abandonment by staying with users
According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.
-
Personalize customer journeys
-
Shorten sales funnels
-
Drive conversions of technical products
-
Empower your sales team
-
Reduce rate of returns
-
Instantly leap from page to appointment
-
Stay with users to reduce cart abandonment
Human-to-human guidance accelerates completion rate of complicated online documents, applications, & forms.
Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More
The Recursive Labs product suite is a comprehensive Next Generation Customer Engagement platform that transforms visitors into customers, and customers into brand advocates.
Relate & Relate SMS
Video chat live with your customers through a link or text message. With Relate SMS, you can see exactly what customers are seeing through their mobile cam.
Request Live
Convergent inbound video calling that uses onscreen elements to provide context to calls before your agent answers them. Queue calls, sort and filter by what you know about the caller, and integrate cobrowsing for a one of a kind Next Generation Customer Engagement experience.
Record
Record cobrowse and video call sessions for training, compliance, and liability. Sensitive data that you redacted in the session will stay redacted in the recording! No data storage required. We'll backup the session on AWS & provide a secure link to an MP4 file of the recording. Requires a CRM!
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
Engage Customers with Next Level Service & Support
No downloads. No sign ups. No usernames.
Just click, connect, & cobrowse or screenshare securely with your customers across any device.