Anytime, Anywhere, Any Device
Connect with your customer, safely and securely to see exactly what is happening on their device, wherever they may be, whenever they need you and on whatever popular device or platform they may be on, without ever requiring a download or install, with the anytime, anywhere, any device capabilities of our Realtime family of products.
Ranging from our patented, highly compliance oriented ReadOnly Cobrowse, to our WebRTC standards based ability to support a selected web tab, a desktop app or the entire desktop for both Windows or Macs. Our desktop product suite supports all the major browsers.
Got a mobile app ? We can support that too with our Mobile SDK products for both IOS and Android.
1-Click Simple Read-Only Cobrowsing
With No Downloads or Apps
Click & connect with zero user friction. See what users see on your website or app for fast, accurate support.
See what customers see & guide them to better outcomes
Average Handle Time
See & solve support queries faster, slashing AHT for most calls
CSAT & NPS
Delight customers with
seamless, 1-on-1 support
Help with Complex Processes
Walk side-by-side with users through onboarding & form filling. We can even help you guide them through digital signature processes like Docusign
How Does No Download Cobrowse/Screenshare Work?
1-Click to Launch
Launch a cobrowsing or screensharing session through a button, link, or other prompt. Just one click connects users with your contact center.
Confirm & Connect
Users confirm their session reading the security key displayed on their screen to the support agent who enters it. The agent immediately sees exactly what the customer is seeing on their device
View & Collaborate
No download or sign-in needed. Your agent sees the customer’s screen with the ability to annotate, guide, screenshot, & more. All sessions can be recorded for compliance or training.
Human-to-human guidance accelerates completion rate of complicated online documents, applications, & forms.
Mobile App Ready
Want to add Realtime cobrowsing to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!
Powerful, Flexible and Secure
Embed sharing easily into your mobile application for IOS, Android or simply wrapper into any of the major frameworks.
Configure sharing capabilities for your own unique needs by optionally allowing you to limit access to only your mobile app or allowing agents full access to see everything on a mobile device including other applications.
Need to protect access to sensitive information? Engineers can call "blackout panels" at any time to shield any information that you do not want shared.
Stop Losing Customers to Clunky Online Service!
Cobrowsing solutions are leading the digital transformation in customer service, opening up new channels for effective communication.. If your online service is lacking, you’re losing money. Today’s tech-savvy customer expects a connected, personalized customer experience. But if your brand can’t deliver?
58%
58% of US consumers switch to a competitor after just one bad customer service experience. (Microsoft)
Over 80% of users will go to a competitor after more than one poor customer service experience. (Zendesk)
80%
70%
70% of consumers say that today's technology lets them easily switch to competitors. (Salesforce)
Integrate With Your CRM or CCaaS
Realtime cobrowse and screenshare software was built for enterprise contact centers, customer service hubs, & large sales teams that utilize major CRMs & CCaaS platforms like Salesforce, Cisco Webex, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM or custom application ? No problem. We can provide our Open API so you can build custom connectors.
