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Leaders in Visual Customer Engagement

Recursive Labs vs Zoom:
Agile, ad hoc video interactions versus "schedule in advance" engagements

Compare Recursive Labs Request Live instant video chat against Zoom & see why customers prefer impromptu engagements that require no advance planning or app downloads

Recursive Labs vs Zoom

Recursive Labs strikes while the iron is hot

Customers are looking for more flexible and spontaneous virtual interactions. With the rise of remote work and virtual collaboration, video conference platforms like Zoom have exploded. However, traditional virtual collaboration platforms like Zoom are unable to accommodate the ad hoc meetings and seamless collaboration that most real sales journeys require.


Zoom is awesome when a customer to chat next week.


But when a customer needs to talk face-to-face in the next 30 seconds, it falls flat. 


What if you could get rid of the downloads, get rid of the scheduling, and get rid of the clunky calendar invites?

Ad hoc video chat interactions: Recursive Labs vs Zoom

Request Live by Recursive Labs is launched from your website or mobile app without ever asking a customer to download a special app, extension, or service. No one signs up for anything. And no need to double-triple-check that everyone got your email invite link.

And did we mention you can use Request Live as a real-time sales and support channel? Zoom can’t do that. In fact, many sales calls scheduled through Zoom end up with sales getting ghosted. Say goodbye to no-shows by striking when the iron is hot!

Benefits of Recursive Labs vs Zoom

  • Facilitate seamless engagements with visitors on your website no matter what stage of the buyer’s funnel they’re in

  • Support ad hoc meetings without the need for advance planning; just click & connect

  • Quickly escalate any urgent customer service issue to a face-to-face discussion in seconds

  • Easily bring in cobrowsing or screenshare with built-in redaction of sensitive data elements

  • Provide more personalized & human inbound experiences when compared to text-based chat or chat bots

  • Cut down on ghosted sales calls by connecting then & there

  • Accessible through a web browser or mobile app without requiring downloads or sign-ups

According to a recent study by Owl Labs, 44% of remote workers want ad hoc video conferencing software that allows them to easily join and leave meetings without having to schedule them in advance.

This statistic highlights the growing demand for more flexible and seamless visual engagement solutions. By engaging with customers when and where they want to connect, brands close more inbound leads when they’re hot.

Humanize customer service, without slowing the ticket queue

With Request Live, customer service issues can be resolved more quickly, on the first call, and leave users feeling as if they have been heard, seen, and sympathized with.


A study by Vidyard found that 56% of consumers prefer video chat when interacting with a business. Video chat was particularly effective in building trust with customers, as it allowed for face-to-face interaction and the ability to demonstrate products or solutions in real-time.

Request Live is quick, painless, and it just works. It’s sort of like having your own private-label Zoom built right into your webpage!

Schedule a demo today to see how Recurisve Labs stacks up versus Zoom or other traditional web conferencing platforms. Visual customer engagement works wonders when customers are actually engaged!

Still have questions?

We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!

Shoot us a message & we'll send more info!

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.

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