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We aren't AI
    We make AI better.

Artifical Intelligence is looking like the transformative technology of the 21st Century. What it can accomplish is truly amazing. It is evolving at an incredible pace, but all that being said, we are still in the early innings of a very long game.

AI still has much to learn about us and we have an equal amount to learn about it. To that end, where AI meets your customers, depending on the use case, your results can vary. Some customers may still be uncomfortable when they detect AI. They simply are not yet comfortable with the idea of "talking to the machine". 

This is where Recursive Labs comes in. We help you make sure your customers are not frustrated by giving you simple, easy ways to compliment the AI experience when your customer gets to the point of saying "person", "agent" or "human being".

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How Recursive Labs Compliments the AI CX

AI’s input options can be limited, coverage areas incomplete and totally dependent on your customers ability to communicate what they want, all of which means sometimes AI just won't have the answer. When that happens, we can make it seamless to connect with a live agent either via voice or video. 

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AI can seamlessly escalate to an agent....

  • Calls the Inbound Video API

  • Can initiate either voice or video calls

  • Transition what it knows into routing parameters for the call​

......via the Inbound Calling API

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