The Most Complete Customer Engagement Platform:
CX Solutions for Every Step of the Buyers Journey
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Customer experience platforms consist of tools that make it easy to connect your brand with with customers, prospects, and experts. One click is all it takes to launch real-time conversations while sharing screens, sharing views through mobile cameras, or sharing video chat on your website.
Stop the scanning & scrolling that online users are known for and instead actively engage with your customers.
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Better customer experience (CX)
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Increase conversion rates & revenue
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Higher net promoter scores & CSAT
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Faster resolution of customer service issues
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Lower cart abandonment
Why is visual engagement important?
Many current customer-facing tools dreamed up during the age of digital transformation share one common, fatal flaw: they suck all of the character & humanity out of your brand!
Gone are the days of smiling staff, quick questions, & personal experiences. Now online shoppers are left with aging online support greatest hits:
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Half-baked AI chat bots
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Support tickets with vague wait times
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Not-so-helpful support center articles
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Community forums
The question: How do you engage with customers virtually? Is it possible to bring all the pros of in-person shopping and marry them with the convenience of digital service? Recursive Labs is working to bridge the gap with secure, patented visual engagement software.
Visual engagement means connecting immediately with the most active sense that humans utilize while surfing the web & browsing products online. Recursive Labs built all of our solutions with this visual focus in mind–from our simple user interface in video chat, to our colorful palette of annotation tools.
Visual customer engagement means your customer stops scrolling & truly engages with your team!
Improve customer experience (CX) through visual engagement
At the end of the day, brands want customers to be engaged because they want to provide a great customer experience. The best visual engagement platforms can:
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Lower customer effort
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Reduce confusion
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Speed up complex tasks
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Accelerate sales cycles
Improving customer experience through visual engagement is a strategy that demonstrates a brand’s commitment to putting people first.
Don’t be the brand that offered a wonky chat bot, some support articles, & a forgettable experience.
It’s time to WOW customers with smiling, live human support.
Plus, your metrics get a boost on the backend, too? Win-win.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.