Convergent Inbound Video Chat for eCommerce
Say hello to your new top sales channel!
Convergent inbound video chat satisfies one of the golden rules of webmasters: get users to goals with as few clicks as possible. Today’s marketing & sales funnels have become complex mazes winding across data silos, CRMs, & piecemeal attribution.
What if you could shorten your marketing & sales funnel to two steps:
Click a button
Connect immediately with a live rep, face-to-face, through voice & video
Request Live convergent inbound video chat can be launched through a simple link, widget, button, banner, or QR code. Request Live is the next generation of immediate visual customer engagement.
Visit our pages on Request Live Inbound Video Chat!
What is convergent inbound video chat?
“Convergent inbound video chat.” Let’s unpack that phrase!
Starting simple, video chat means that users arriving on your website can easily add a friendly face to your brand. Users won’t be tasked with comparison shopping, navigating, & decision making alone. Instead, sales reps interact live with users through an in-browser, video chat screen.
No download of extra software or plug-ins necessary. Users are never asked to sign up or sign in. Plus, nothing is left on their device when the session ends.
Click, connect, & sell.
Inbound means prospects searching your site immediately become leads & pending opportunities the moment they take a conversion action on your site.
Rather than calling a phone number (where they’ll likely lose interest while talking to a phone tree bot) or a slow scripted text chat, users that indicate interest in products connect in real time, face to face, with your reps.
Convergent means that we bring together all of the communication channels, data, & details you need to answer an inbound video chat & begin selling immediately.
Request Live pulls onscreen data elements like SKU, pricing, page title, user geolocation, browser language settings, & more to arm your sales team with live customer intelligence right in their CRM or VCC workflow.
This lets you intelligently route inbound video calls to the right team. No more passing callers around to multiple agents!
Customers hate repeating information. Today’s tech means you know 95% of what a user is doing on your website already. Why not use that data to deliver personalized sales assistance?
Say goodbye to:
Unhelpful chat bots
Vague conversion goals
Cart abandonment & dropoff
Precise quantification of marketing campaigns
"Ten users came to the website."
"Three viewed a PDF, we think."
"One filled out a form. Did anyone follow up? Where did that lead go?"
"We’re not sure if it was from an email or social media referral."
Marketers everywhere have had these conversations. We’ve all swept vague results under the rug of “branding” before.
Convergent video chat is an inbound marketer’s dream. Here are just a few use cases for inbound video chat:
Scan a QR code on a short product video
Route user to video chat session with product specialist
Prospect to SQL in one step!
User clicks a button on a promo offer email
Sales rep answers a voice chat quoting the promotional price
Cold outreach to SQL in one step!
User lands on a product detail page from PPC & requests chat for a quick question
Your sales rep connects through video & begins listing product tech specs
Organic traffic to SQL in one step!
Inbound video chat that integrated with screensharing
Recursive Labs visual engagement tools are built to integrate seamlessly into one suite. You can easily extend screensharing through Request Live to provide a little extra help to users.
Inbound video chat for eCommerce
Sales for technical products such as SaaS or network hardware often entail long discussions of tech specs, deployment details, & compliance needs. Inbound sales reps with Request Live inbound video chat are able to immediately pick up the sales journey where your website or app leaves off.
Request Live convergent inbound video chat is how people-first companies are advancing innovation & personalization in the digital retail space.
Set yourself apart from a crowd of faceless online competitors; transition the in-person shopping experience to the digital storefront.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.