Fix More Field Service Issues Remotely to Save on Costly On-Site Visits

Sending a tech in a work truck out to a site costs time, fuel, & mileage. In many cases, the original issue could have been solved in a few minutes if only someone at the job site could show an expert what they were seeing.

That's where "text & solve" mobile cam sharing technology excels. Your team of technicians can solve more problems remotely by sending a video chat invitation to a frontline worker's mobile device via SMS.

The end user just taps a link in a text message, allows camera access, & then they can point their mobile phone at the problem. Remote experts can see & hear exactly what is happening on-site.

No one downloads anything. No extra apps. No one signs up or signs into an account.

Just text, tap, & solve more field service calls without wasting resources.

Many field service issues can be solved easily from afar

When Recursive Labs built our mobile camera streaming platform, we worked with a Fortune 100 food & beverage company that needed to quickly & easily fix equipment deployed worldwide. We were tasked with increasing their first call fix rate by 1%.

We increased it by 10%.

That's exactly why mobile camera streaming is used by major field service teams hundreds of times per day! It's quick, hassle-free, &, best of all, it just works. Even in areas with low bandwidth.

Why send a field service specialist in a company truck out to a job site when you can first let them try to resolve it remotely, with virtual eyes & ears on scene, before you spend a dime?

shutterstock_1309768360_edited.jpg

Mobile cam streaming makes it easy to..

  • Diagnose & evaluate issues effectively

  • Reduce unnecessary truck rolls

  • Relay physical instructions through video

  • Offer personalized service experience remotely

Mobile Camera Streaming Overview Video

What makes mobile camera sharing so effective?

Whether you're repairing complex telecommunications equipment or diagnosing a broken ice cream machine at a fast food joint, just about everyone on location of the field service issue probably has a mobile device in their pocket. Instead of sending one of your field service experts out to the site physically, why not leverage existing audio/video equipment (ie: your average smart phone) to remotely resolve the issue?

  • Your team sends a text message from their agent screen

  • The end user taps a one-time use link in the SMS message

  • Point any forward- or rear-facing cam at the problem & collaborate

The secret sauce that makes it all work is the convenience. There are no downloads. No tutorial needed; the learning curve is non-existent thanks to a simple visual interface. No residual data is left on the end user's device after the video call concludes.

It's quick, clean, & efficient.

Image from iOS (2).png

Provide remote service in any industry

Mobile camera sharing makes remote field service possible for a wide variety of use cases. Mobile field service can be found in healthcare, the automotive industry, & more.

Many major auto insurance companies rely on mobile camera streaming to process remote claims.

Additionally, we have seen mobile cam sharing used to improve accessibility for hearing impaired customers in need of live assistance with a product or service. Anywhere that people need to communicate effectively over long distances, mobile video chat tools facilitate real, face-to-face engagements.

If you're looking to reduce field service expenses without sacrificing customer satisfaction, Relate SMS mobile camera sharing is how.

Still have questions?

We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!

Shoot us a message & we'll send more info!

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.