How inbound video chat technology transforms the retail kiosk experience
Inbound video chat is a vital feature for businesses operating interactive kiosks. It offers a unique and engaging way to enhance the customer experience, drive sales, and build brand loyalty.
A potential customer has started an interaction with one of your remote kiosks. They have a specific question, but there’s no staff around to quickly clear up their confusion.
With one tap of a help button, the customer enters a queue where live agents are waiting to take their call.
Before initiating the video chat, your agents see details about the customer in their queue. This can include information like kiosk number, geolocation, or viewed products.
Confident and prepared, your support agent can answer the customer’s request with full real-time audio/video capabilities and integrated cobrowsing–or even annotate on screen with a full color drawing tools. It’s fast, simple, and it just works.
Glad to have assistance from a real human, your kiosk visitor becomes a satisfied customer, delighted with the experience they just shared with your brand! We call this inbound video chat solution Request Live!
Improving kiosk services
Request Live on interactive kiosks provides a unique and personal customer experience that helps businesses stand out from their competitors. Here are some key ways in which video chat enhances the customer experience:
Face-to-face interaction: Video chat allows customers to interact with a live representative, creating a more personal and engaging experience.
Real-time assistance: With video chat, customers can get immediate help and guidance with their questions or concerns.
Enhanced product demonstrations: Representatives can use video chat to showcase products and provide in-depth demonstrations, helping customers make informed decisions.
Improved accessibility: Video chat also provides accessibility benefits, allowing customers with disabilities or language barriers to communicate more effectively.
A study by Livestorm finds that 92% of customers feel more satisfied when using video chat to communicate with a company. Additionally, video chat increases customer retention and loyalty, with 73% of customers saying they are more likely to do business with a company that offers video chat.
These statistics apply not only to online video chat but also to video chat on interactive kiosks and other interactive displays.
Quick & easy return on investment (ROI)
Video chat on interactive kiosks can provide a fast and cost-effective way to drive sales and meet ROI. Here are some key ways in which video chat delivers a quick ROI:
Increased sales conversion: With video chat, sales representatives can interact with customers in real-time, addressing concerns and providing personalized recommendations that increase sales conversion rates.
Reduced costs: Video chat reduces costs associated with staffing, training, and customer support, enabling businesses to allocate their resources more efficiently.
Improved customer satisfaction: By providing personalized and immediate assistance, inbound video chat improves customer satisfaction and increases the likelihood of repeat business.
A study by Kiosk Marketplace reveals that interactive kiosks can deliver an ROI of 15% to 25% within the first year of operation. Additionally, Forrester Research found that video chat can provide a 10% to 20% increase in sales conversion rates.
These statistics highlight the potential for Request Live on interactive kiosks to deliver a fast and significant ROI, making it a smart investment for businesses seeking to boost their bottom line.
Read more about inbound video chat as a primary sales & support channel!
Integrate instant screenshare
Inbound video chat on interactive kiosks can include integrated screensharing, allowing support agents to guide users and annotate live on screens for real-time assistance. This allows remote support agents to:
Use basic shapes or free-hand drawing in full color palette to guide users onscreens
See when and where users tap on the interactive display
Work with any screen size or form factor
Evolve customer support in kiosks & interactive displays
By providing personalized face-to-face interaction, real-time assistance, and enhanced product demonstrations, Request Live improves customer satisfaction, retention, and loyalty.
With increased sales conversion rates and reduced costs, inbound video chat delivers a fast and significant ROI, making it a smart investment for businesses seeking to boost their bottom line.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.