How AR-Enabled Field Service Works -- Remote Troubleshooting & Diagnostics from Anywhere in the World
Solve Problems Faster with a Hands On Approach to Remote Service
Recursive Labs Relate MR (Mixed Reality) is a remote collaboration tool that not only allows remote technicians to see what users are seeing in front of them, but virtually “reach into” the screen to demonstrate exactly what needs to be done to fix a problem. This is a hands-on, "reach in the screen" approach to remote troubleshooting of equipment, machinery, or systems.
Instead of trying to just describe the problem verbally, now technicians can guide end users with augmented reality gestures and real-time onscreen demonstration. It’s time to stop guessing at what’s happening at a job site and put your finger on the problem, literally.
Text, Touch, & Stream Live--It's That Easy!
No special equipment. No download. No sign-ups.
Just text, touch, & stream anywhere in the world through any mobile device. Vendors, field techs, & experts can link together in an instant to resolve any issue, no matter how complex!
Transform Any On-Site Mobile Device Into A Remote Diagnostics & Troubleshooting Field Service Tool
Use forward-facing or rear-facing smartphone cameras to get a close-up view of issues with on-site hardware & machinery. How many field service calls could be closed in a few minutes if you just had someone on-site to assess the situation? Take, annotate, & share screenshots to solve any remote field service challenge.
Relate SMS mobile camera share & video chat is a Next Generation Customer Engagement tool that lets agents, technicians, & customers connect face to face through any device. No sign-ups or downloads. Now with advanced augmented reality technology, you can annotate, draw, and guide users live in-stream.
Remote Field Service Solutions that Integrate With Your CRM
Recursive Labs remote field service software was built for enterprise contact centers, customer service hubs, & large sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.