Cobrowsing Solutions for Salesforce
Secure, no-download cobrowsing software for Salesforce is a great way for Salesforce-enabled organizations to offer concierge service to customers. Since the cobrowse solution is built into your Salesforce CRM, support agents utilize the same screen they’re used to regardless of what device, browser, or page users connect through.
From your Salesforce UI, your team can:
View pages that users see on your site or app
Collaborate with users on forms, documents, & files
Add voice & video chat for enhanced customer experience
Screenshot & annotate live on screen
Recursive Labs Realtime cobrowsing software lets agents view the same page customers are viewing to provide live support. Agents see when & where users are scrolling, clicking, or tapping.
Plus, we can redact any onscreen data element & hide it from your agents’ view. That means personal data & customer privacy are always respected.
Visit our page on Realtime Cobrowsing & Screensharing!
See our listing on the Salesforce AppExchange!
Session recording in Salesforce records
Additionally, cobrowsing sessions can be recorded & added to Salesforce records. This makes compliance & training simple. Cobrowse session are recorded as native activities in the CRM, meaning sessions can be viewed in Salesforce reporting.
Cobrowsing Open API
Not a Salesforce user but still looking for a cobrowsing solution for your CRM? With our open source philosophy, Recursive Labs makes versatile solutions by allowing for custom connectors to our Open API.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.