Next Generation Customer Engagement

The Next Generation of Customer Support Has Arrived

Transition your in-person customer experience into the digital world

Transform Your Website or App Into a Place of Business

In the digital era, your website or mobile app is your primary place of business. Your homepage is your storefront. And your customer service agents are the smiling faces that win over customers & keep them coming back. Recursive Labs no download, compliance-ready cobrowsing & screensharing tools, paired with seamless video chat that can be deployed via onscreen prompt, SMS text, or from a text chat, means that even the most complicated sales process or service ticket can be resolved in real time. Working side-by-side with your customer--securely--is the hallmark of advanced online customer service.

Today's customers don't want to just be serviced. They want to be engaged.

Connect face to face with any customer, anywhere in the world, through any device. Your team can return to the days of providing human-to-human guidance. We built our platform with enterprises in mind, so that together we can offer collaborative & fully compliant customer journeys for any industry. Optimize your digital interactions today.

Increase revenue, retain customers, & boost satisfaction with our collaborative customer interfaces.

Realtime Cobrowse & Screenshare

Realtime KPI Targets at a Glance:

  • Increase Online Revenue

  • Eliminate Repeat Calls

  • Boost Customer Satisfaction

  • Reduce Average Handle Time

  • Cut Rate of Returns

Relate Video Chat

Relate KPI Targets at a Glance:

  • Boost First Call Resolution

  • Enhance Customer Satisfaction

  • Increase Conversion Rates

  • Reduce Average Handle Time

  • Minimize Customer Effort

Relate SMS Mobile Camera Share

Relate SMS KPI Targets at a Glance:

  • Reduce Truck Rolls

  • Increase First Call Resolution

  • Trim Mileage & Fuel Costs

  • Boost Vendor Satisfaction

  • Reduce Average Handle Time

Request Live Inbound Video Chat

Request Live KPI Targets at a Glance:

  • Boost Customer Satisfaction

  • Increase Conversion Rates

  • Reduce Customer Frustration

  • Cut Average Handle Time

  • Minimize Customer Effort

  • Shorten Sales Cycles

Record Session Recording

Record KPI Targets at a Glance:

  • Increase Job Role Competency

  • Reduce Average Training Time

  • Improve Transfer of Training

  • Raise Net Promoter Scores

  • Simplify Compliance Processes

Visual Engagement Tools for Banking & Finance

Banking & Finance

Less than half of bank customers surveyed by J.D. Power in 2022 felt it was easy to reach a customer service rep. Modern consumers bank online & their biggest pain point has become resolving customer service issues. Enough confusing help articles & sluggish support ticket queues! Live cobrowsing support lets your trained experts walk customers through forms, applications, & statements.

 

Redact any onscreen element from your agent's view so customer data is always protected & private. Annotate live on a shared view-only screen or collaborate by filling in fields on your customer’s behalf.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Reduce abandonment of online forms & apps

  • Help customers navigate tricky documents

  • Enable Concierge-Level Service

  • Provide same great service as the bank lobby

  • Boost First Call Resolution (FCR)

  • Raise Net Promoter score with happier users

  • Connect with financial experts face to face

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for CCaaS

Call-Center-as-a-Service

Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

 

Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Increase CSAT by adding a personal touch

  • Offer Next Generation Customer Engagement

  • Take the lead in Contact Center technology

  • Field more calls with low Handle Time

  • Cut abandonment rate with face to face chat

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Retail Industry

Retail & eComm

Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

 

Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Stay with users to reduce cart abandonment

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Telecom Industry

Telecom & IT Services

Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

 

Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Remove sales funnel obstacles with live chat

  • Offer custom sales support on product pages

  • Ease scheduling for demos & appointments

  • Offer video chat with no downloads

  • Explain complex service offerings in minutes

  • Know more data about leads before contact

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Field Service

Field Service

Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

 

Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Increase First Call Resolution (FCR)

  • Eliminate Unnecessary Truck Rolls

  • Connect field techs with advanced experts

  • Keep your fleet moving with instant comms

  • Better Leverage Resources in the Field

  • Spend less time typing, more time fixing

  • Boost field service efficiently, on any device

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Insurance Industry

Insurance

Quotes, service add-ons, & policy options can be confusing. A secure, no-download cobrowse session with new & existing customers in your app or on your website means your independent agents are always just a click away.

 

Agents & brokers can review complicated forms line-by-line with customers through an easy to use visual customer engagement platform that arrives by simple link, QR code, or text.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Walk users through quotes, policies, & docs

  • Expedite the claims process with Relate SMS

  • Connect with agents & brokers face to face

  • Help customers fill out complex applications

  • Highlight services & benefits onscreen

  • Increase average policy size

  • Boost monthly bind rate with personalization

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Healthcare Industry

Healthcare

Healthcare professionals handle sensitive information every day & must meet stringent HIPAA compliance requirements. Realtime cobrowsing software is compliance-ready with the ability to hide any data, element, or item you dictate from ever making it through to your service agent’s screen.

 

Health professionals & billing specialists can walk tech novices through complicated forms, medication instructions, & outpatient documents while helping to navigate directly on their screen.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Meet the exploding demand for telehealth

  • Review medication guidelines & docs

  • Walk patients through lengthy instructions

  • Connect anywhere, on any device

  • Highlight onscreen instructions & notes

  • Lower the threshold for non-tech savvy users

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Visual Engagement Tools for Automotive Industry

Automotive

Collaborative & connected customer journeys shorten your sales funnel, drive conversions for complex technical sales, & boost your CRM with more closed-won records.

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

 

Empower your sales team to cobrowse with customers on your web store to review tech specs, highlight cross-sell items, & keep customers connected with your brand, instead of your competitor!

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

  • Connect remote shops & dealerships

  • Let experts look under the hood, anywhere

  • Diagnose & resolve technical issues faster

  • Less wasted time boosts effective labor rate

  • Personalize customer journeys

  • Shorten sales funnels

  • Drive conversions of technical products

  • Empower your sales team

  • Reduce rate of returns

  • Instantly leap from page to appointment

  • Reduce cart abandonment by staying with users

 

According to Trust Pilot, ecommerce sites can improve conversion rates a whopping 8% through personalized customer engagement.

Recursive Labs Suite: Cobrowsing, Video Chat, Cam Share, & More

Recursive Labs Visual Customer Engagement Tools

Human-to-human guidance accelerates completion rate of online documents, applications, & purchases.

Visual Customer Engagement that Integrates With Your CRM

Our compliance-friendly, download-free visual customer engagment tools were built for enterprises that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.

Integrate Salesforce with cobrowse & screenshare
Integrate Zendesk with cobrowse & screenshare
Integrate Amazon with cobrowse & screeshare
Integrate Five9 with cobrowse & screenshare
Integrate Microsoft with cobrowse & screenshare
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Mobile App Ready

Want to add Next Generation Visual Customer Engagment to your mobile app? Our Mobile SDK makes it easy to deploy our services & configure them to fit the unique demands of your application environment. Schedule a call to learn more!

Engage Customers with Next Level Service & Support

No downloads. No sign ups. No usernames.

Just click, connect, & cobrowse or screenshare securely with your customers across any device.

People using visual customer engagement platform.