Trusted Solutions for a Wide Array of Industries
Lead Gen & Prospecting
Route Clicks, QR Codes, Buttons, & More to Inbound Video Chat
Sales
Enablement
Provide Real-Time Sales Guidance on Your Digital Storefront
Customer
Support
See What Users Are Seeing & Guide Them to Fast, Accurate Resolutions
Field
Services
Troubleshoot Field Issues Remotely & Eliminate Unnecessary Truck Rolls
Proven Solutions to Simplify Customer Experience
ART
Average Resolution Time
40% Decrease
FCR
First Call Resolution
10% Increase
AHT
Average Handle Time
15% Decrease
Realtime Read-Only Cobrowse
Read-only cobrowse for fast, simple "I see what you see" support.
Leveraging our patented low-bandwidth cobrowsing technology, live agents can assist customers on any page of your website where our code is installed!
No apps. No downloads. No sign-ups. Connect with one click.
Realtime Full Desktop Screenshare
Full desktop via WebRTC lets users share their screen so that support agents can follow them to any website or application--even where our code is not installed!
Share screens, windows, or tabs with live agents using your existing CRM, VCC, or ticketing system.
No apps. No downloads. No sign-ups. Connect with one click.
Request Live Inbound Video Chat
Answer inbound prospects with easy in-browser video chat.
Arm your sales team with real-time customer insights in an intelligently routed video call queue. Answer with audio, video, or both to provide live sales guidance on product and landing pages.
No chatbots. No lead gen forms. Create sales engagement with one click.
Relate SMS + Mixed Reality for Field Service
See what customers see in front of them in the real world.
Leverage any on-site mobile device to let remote experts see, diagnose, & guide solutions for field service issues anywhere in the world. Virtually reach into user screens with the power of Mixed Reality.
No apps. No downloads. No residual data. Troubleshoot with one click.
Relate One-Click Video Chat
Need to chat face to face, fast?
One-click video chat creates instant one on one engagement through your website or mobile app. Escalate customer service cases from text-based chat or provide hands-on sales support in a flash.
No one downloads anything. No calendars or scheduling needed.
Learn More About Customer Experience Software
Increase First Call Fix Rate by 10% & Save ~$500 per Field Service Call
We transformed one of the largest field service operations in the world & slashed costs on labor, fuel, & mileage.
See for yourself how a Fortune 100 food & beverage brand increased their First Call Fix Rate by 10% & saved thousands with Recursive Labs.
Mobile App Ready
Guided CX for your Mobile App
Our Mobile SDK makes it easy to deploy our services & configure them to fit the
unique demands of your application environment. Schedule a call to learn more!
Testimonials
from Our Partners
"Recursive Labs Co-Browse solution has allowed us to reach our customers digitally when they need us most. In an instant, we can connect and identify customer issues resulting in a positive experience. As the world moves digital, this functionality is critical to our customer experience."
- Mark
"Recursive Labs incredible Co-Browse technology has increased our Customers Satisfaction. We integrated the software into Salesforce Service Cloud and it allows our support agents to quickly and effective help users while staying in the console view. We can also report on the metrics of each session. One of the coolest features is the ability to share documents via the screen share."
- Jonathan