Video Chat for Online Banking
Do banks do video chat? They do now. Customers demand better online banking & with more options than ever, it’s become easier than ever to switch to a competitor. According to Gartner, 81% of banks say that they now completely or primarily rely on Customer Experience enhancements to win against competitors.
Video chat for digital banking lets you deliver personalized service & consultant from afar through one-on-one video customer interactions.
Visit our page on Relate Video Chat!
Benefits of Video Banking
Online banking customers hate feeling like they’re just a number. A smiling face & real human touch illuminates every banking transaction, whether on your website or in your app. Relieve common banking customer pain points by:
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Providing real time responses to customer service issues
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Conveniently placing video chat options in your app
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Inviting new agents into existing video chat sessions–no pass-around!
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Never asking customers to download any apps or sign up
Video banking wows customers and lets them know you take their individual needs seriously. Avoid the pitfalls of bad customer service. Add Relate download-free video chat to your mobile banking app now.
Video Banking on Your Website or Mobile App
There are endless ways to deploy Recursive Lab’s Relate video chat.
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Button on your website
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Widget in your mobile app
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Link through a text chat
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Launch after a form submission
Our video chat solution can be deployed as a standalone video chat platform or integrated into your existing customer workflows. Open APIs make it possible for companies of any size, shape, or need to plug in Recursive Labs video chat.
With an interactive, visual customer engagement experience that customers can find conveniently across your digital presence, you’ll secure more accounts and keep them!
Tired of reading? How about we just show you our video chat with a free demo?
Digital Banking with a Bank Teller's Touch
One of the biggest complaints from online banking customers is feeling like they can’t get in touch with a real person! In fact, researchers at Harris Poll conducted a survey commissioned by Redpoint Global and found that 82% of consumers say online banks have a long way to go in improving their ability to provide a consistently exceptional customer experience.
Bank customers are sick of:
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Talking in circle to robot phone operators
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Hunting through your website for a support chat
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Figuring it out themselves with support articles
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Bouncing around to multiple departments after long waits
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Impersonal support scripts
Video chat connects people with people. It just works.
No more IVRs. No more repeating the same information! Easily invite other support agents into existing video chat sessions to escalate service issues, instead of letting your customers bounce around from department to department.
Modern banking with concierge-level service, all without asking customers to download or install any apps? Just click, verify, and chat face to face. Show your customers you’re committed to online support with video banking.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.
