Leaders in Visual Customer Engagement
Effortlessly Enhance Customer Engagement with One-Click Simple Cobrowse & Screenshare
Tired of traditional customer support methods that take too much time and effort? Look no further than one-click cobrowse & screenshare. With just one click, you can streamline customer support & improve the overall customer experience.
Our easy-to-use platform allows you to share your screen & collaborate with customers in real-time. No more long wait times or complicated installations. With Realtime, you can provide fast & effective support in no time.
Don't miss out on this opportunity to enhance your customer support. Try our cobrowse solution today & see the difference for yourself.
Any Complex Web Task Made Easy
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Assisted selling & technical sales
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Application & onboarding guidance
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Purchase order approvals
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Live document & contract signing
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Account creation walkthroughs
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Concierge-level support
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Expedited returns & RMAs
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Live mobile app guidance
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Real-time transaction approvals
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Full desktop IT support
How does cobrowsing work?
Not all cobrowsing software is equal. The best cobrowse software pulls a continuously updated feed of screen images from the customer’s machine to create a cobrowsing session with as few security risks & attack surfaces as possible.
Cobrowsing sessions can be initiated by:
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Users clicking a button on a website
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Users clicking a widget in a mobile app
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Support teams sending a direct URL
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Escalating via URL from a text chat
Users are asked to verify the cobrowsing session, usually by providing a security PIN. Our Realtime cobrowsing solution uses a 9-digit PIN.
Cobrowse & Screenshare that Integrates With Your CRM
Realtime cobrowse & screenshare software was built for enterprise contact centers, customer service hubs, & sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.