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Leaders in Visual Customer Engagement

Effortlessly Enhance Customer Engagement with One-Click Simple Cobrowse & Screenshare

See what customers are seeing on their screen,

with just a single click

1 click cobrowse graphic

Cobrowsing Explained in Under 2 Minutes

Cobrowsing & Video Chat for Education

Cobrowse & video chat are a great fit for many industries, but they are also ideal fits in your education technology stack! For ISDs, RESAs, & remote education professionals, simple download-free digital collaboration can be a game changer! Read more about Cobrowse for K12 Schools in our Knowledge Hub!

Any Complex Web Task Made Easy

  • Assisted selling & technical sales

  • Application & onboarding guidance

  • Purchase order approvals

  • Live document & contract signing

  • Account creation walkthroughs

  • Concierge-level support

  • Expedited returns & RMAs

  • Live mobile app guidance

  • Real-time transaction approvals

  • Full desktop IT support

How does cobrowsing work?

Not all cobrowsing software is equal. The best cobrowse software pulls a continuously updated feed of screen images from the customer’s machine to create a cobrowsing session with as few security risks & attack surfaces as possible.

 

Cobrowsing sessions can be initiated by:

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  • Users clicking a button on a website

  • Users clicking a widget in a mobile app

  • Support teams sending a direct URL

  • Escalating via URL from a text chat

 

Users are asked to verify the cobrowsing session, usually by providing a security PIN. Our Realtime cobrowsing solution uses a 9-digit PIN.

Laucch cobrowsing from your CRM

Cobrowse & Screenshare that Integrates With Your CRM

Realtime cobrowse & screenshare software was built for enterprise contact centers, customer service hubs, & sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.

Integrate Salesforce with cobrowse & screenshare
Integrate Zendesk with cobrowse & screenshare
Integrate Amazon with cobrowse & screeshare
Integrate Five9 with cobrowse & screenshare
Integrate Microsoft with cobrowse & screenshare

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.

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