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Missing out on 1-on-1 guidance in your digital experience means your opportunities could slip away! Don't let revenue escape your grasp. Live human assistance is your secret weapon for driving revenue & loyalty.
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Witness the transformative power of Recursive Labs as Northeast BCBS adapted swiftly to marketplace changes, skyrocketing customer
sign-ups. Don't be left behind; seize your chance for success. Read our case study today!
See for yourself how easily screenshare & cobrowse can enhance your online engagement!
Screenshare Simplifies Complex Online Tasks
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Assist with technical sales
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Guide users through onboarding
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Approve purchase orders
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Witness & sign contracts
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Help users with account creation
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Provide 1-on-1 support
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Expedite returns & RMAs
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Guide users in your mobile app
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Approve transactions in real time
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Provide full desktop IT support
Cobrowse & Screenshare that Integrates With Your CRM
Realtime cobrowse & screenshare software was built for enterprise contact centers, customer service hubs, & sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.
How do customer support agents use screenshare & cobrowse?
Not all cobrowsing or screenshare software is equal. The best cobrowse software pulls a continuously updated feed of screen images from the customer’s machine to create a cobrowsing session with as few security risks & attack surfaces as possible.
Agents can share screen by:
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Users clicking a button on a website
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Users clicking a widget in a mobile app
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Support teams sending a direct URL
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Escalating via URL from a text chat
Users are asked to verify sessions, usually by providing a security PIN.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.