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See how healthcare & health insurance providers use digital CX to guide customers through complex online tasks. Don't let revenue escape your grasp. Live human assistance is your secret weapon for driving revenue & loyalty.

Case Study for Cobrowsing Software

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Witness the transformative power of Recursive Labs as Northeast BCBS adapted swiftly to marketplace changes, skyrocketing customer

sign-ups. Don't be left behind; seize your chance for success. Read our case study today!

Learn more about screenshare today!
Case Study: Screenshare + Video Chat for Healthcare & Health Insurance Providers

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See for yourself how easily screenshare & cobrowse can enhance your online engagement!

Screenshare Simplifies Complex Online Tasks

  • Assist with technical sales

  • Guide users through onboarding

  • Approve purchase orders

  • Witness & sign contracts

  • Help users with account creation

  • Provide 1-on-1 support

  • Expedite returns & RMAs

  • Guide users in your mobile app

  • Approve transactions in real time

  • Provide full desktop IT support

Cobrowse & Screenshare that Integrates With Your CRM

Realtime cobrowse & screenshare software was built for enterprise contact centers, customer service hubs, & sales teams that utilize major CRMs & VCC platforms like Salesforce, Zendesk, Microsoft Dynamics, Amazon Connect, & Five9. We also scale down to businesses of any size! Run your own CRM? No problem. We can provide our Open API so you can build custom connectors.

Integrate Salesforce with cobrowse & screenshare
Integrate Zendesk with cobrowse & screenshare
Integrate Amazon with cobrowse & screeshare
Integrate Five9 with cobrowse & screenshare
Integrate Microsoft with cobrowse & screenshare

How do customer support agents use screensharecobrowse?

Not all cobrowsing or screenshare software is equal. The best cobrowse software pulls a continuously updated feed of screen images from the customer’s machine to create a cobrowsing session with as few security risks & attack surfaces as possible.


Agents can share screen by:

  • Users clicking a button on a website

  • Users clicking a widget in a mobile app

  • Support teams sending a direct URL

  • Escalating via URL from a text chat


Users are asked to verify sessions, usually by providing a security PIN.

Laucch cobrowsing from your CRM

Still have questions?

We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!

Shoot us a message & we'll send more info!

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.

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