Perfecting the Claims Process: How Mobile Video is Revolutionizing Home & Auto Insurance

Insurance companies need faster & more convenient ways to simplify the claims process for their policyholders, & mobile cameras have proven to be effective tools. Visual engagement tools like mobile camera streaming lets policyholders quickly launch one-way or two-way video through the mobile device that’s already in their pocket.

With Relate SMS, it’s as easy as text, tap, & resolve.

• Send a single-use link to a policyholder through SMS

• Policyholder taps the link & instantly connects via video chat

• Point your phone at the issue & enjoy real-time claim processing

Let's take a look at how these technologies are making a difference. Benefits of using mobile camera streaming in the remote claims process include:

​

Clear & immediate documentation of damage

• Reduces the need for policyholders to provide additional documentation

• Lets policyholders feel seen & heard at the time of an accident

• Helps prevent fraudulent claims

Complex or unusual circumstances

• Allows for remote assessments through video chat

• Gives insurance adjusters a better understanding of the situation

• Reduces risk of exposure to health or safety hazards

​

Determining cause & extent of damage

• Real-time evidence captured by mobile cameras allows for quick & accurate claims

• Video chat can connect policyholders with contractors or suppliers to assess repair/replacement options

Managing large volumes of claims

• Streamlines the claims process

• Improves customer satisfaction

• Closes more claims on the first call, without need for follow-up

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.