Is cobrowsing safe?

Recursive Labs Realtime cobrowsing and screenshare technology boasts robust security that always keeps your customers’ data safe and private. Cobrowse environments are highly controlled.

 

Cobrowsing is a proven secure technology that lets support agents virtually “look over the shoulder” of users to see exactly what they are viewing in a browser tab.

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Agents cannot leave the browser tab where cobrowsing was launched. In fact, only pages or applications with a Realtime cobrowsing script can share a cobrowse session. Recursive Labs cobrowsing software validates domains of both agent and user endpoints, preventing bad actors from spoofing sessions.

 

Visit our page on Realtime Cobrowsing & Screensharing!

How are cobrowsing sessions secured?

Individual cobrowsing sessions begin with users seeing a 9-digit security PIN on their screen. A live agent working with the customer requests that PIN to validate and launch a session. Session PINs and links are always one-time use and expire quickly, so sessions can never be reused or resurrected.

 

In addition to a 9-digit security PIN, Recursive Labs Realtime cobrowsing utilizes an extremely long unique GUID, providing security in depth on the backend.

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Individual cobrowsing sessions begin with users seeing a 9-digit security PIN on their screen. A live agent working with the customer requests that PIN to validate and launch a session. Session PINs and links are always one-time use and expire quickly, so sessions can never be reused or resurrected.

 

In addition to a 9-digit security PIN, Recursive Labs Realtime cobrowsing utilizes an extremely long unique GUID, providing security in depth on the backend.

Recursive Labs secure cobrowsing offers:

 

  • Zero downloads to get started

  • No plug-ins or extensions

  • No accounts, passwords, or sign-ups

  • Zero residual left on customer device

 

Not only is this super convenient for customers, but it also leaves behind no long-term risk.

Tired of reading? How about we just show how we secure cobrowsing with a free demo?

Cobrowsing software with built-in redaction

Recursive Labs builds data privacy into every aspect of our cobrowsing software. To ensure your team never sees sensitive data, you can redact any on-screen element dynamically in cobrowse sessions.

 

That makes it easy to hide:

 

  • Social security numbers

  • Credit card numbers

  • Medical history

  • Images

  • Any other onscreen element

 

Don’t want agents to see what customers are typing in a field? No problem. We can bulletize individual characters, place a black mask over the field, or remove the field from the agent's view entirely.

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Realtime cobrowse uses the meta-structure of the web (the DOM) as a lens, securing data down to an element level on a webpage. All sessions are HTTPS secure, adding 256 AES encryption to the equation.

 

Need to record interactions for compliance purposes or for team training? Our integrated redaction is reflected in recordings with Recursive Labs Record. Sensitive data never leaves the customer’s device.

Examples of cobrowsing in secure environments

Cobrowsing technology is utilized by some of the most highly regulated industries on the planet. This includes:

  • Financial service providers cobrowsing investment portfolios

  • Online banks cobrowsing with users on their mobile app

  • Insurance agents cobrowsing documents with policyholders

  • eCommerce reps cobrowsing with customers through the checkout process

 

Major accounting companies like TurboTax are utilizing cobrowsing software to walk users through sensitive tax reporting.

 

Just about any industry can find a great use case for cobrowsing technology and companies like Recursive Labs are committed to providing security-first visual engagement solutions to fit their needs.

Still have questions?

We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!

Shoot us a message & we'll send more info!

Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.