Inbound video chat: How live video drives revenue
Video chat is a revenue center your business should be tapping into.
Text chats, web forms, & chat bots are great self-service tools for customers looking to solve quick issues, but more complex sales processes require a more human approach.
Out-of-the-loop executives sometimes mistake customer engagement tools as an expense, but in the right sales team’s hands, convergent inbound video chat is a conversion channel with huge potential to drive revenue for your organization.
Visit our pages on Request Live Inbound Video Chat!
How does live video chat help sales?
Platforms like Amazon & Google Shopping show that online shoppers love surfing the web unassisted when choosing things like t-shirts or keychains. But instant voice & video is great for when enterprises & mid-sized companies are dealing with:
-
Complicated tech spec comparisons
-
B2B software RFPs
-
Expensive IT hardware
Text-based sales chats are fine for quick questions, but sales reps shouldn’t need to type a novel in your chat widget to provide detailed pre-sales support.
With the click of a button, your customers can launch a download-free video chat screen on your website or app, connecting instantly with live sales & support agents.
Answer inbound questions in real time, share a genuine human connection, & do it all without leaving a trace of residual data on the user’s machine.
Context-driven CRM video chat queuing
With Recursive Labs Request Live inbound video chat, your agents see context from onscreen elements & browser data such as page title, product pricing, language, geoIP location, & more.
That means your agents are ready to jump right into any sale from their CRM call queue & know exactly what they're dealing with!
Live video customer service
Statistics show that conversion rates increase when customers connect via video chat:
Statistics show that conversion rates increase when customers connect via video chat:
39%
Video chat helps organizations close sales in 38.9% of opportunities in which it is used, according to customer experience leaders.
After the Covid-19 pandemic, 62% of European consumers surveyed reported that they are increasingly using video chat to interact with brands.
62%
But inbound video chat for ecommerce doesn’t just stop with sales. Customers experiencing issues with your website or product can easily connect with live agents for one-on-one support.
Tired of reading? How about we just show you what inbound video chat is with a free demo?
Provide real time assistance with cobrowsing integrated with inbound video chat
When inbound video chat & cobrowsing software are integrated, your agents are empowered to offer more flexible & hands-on support. Inbound users on your site or app are able to tackle complex processes with concierge-style support.
Inbound video chat sales tools that integrate with CRMs
The best inbound video sales chat tools integrate with your CRM system to record all sessions as native activities on CRM records. This setup also means:
-
Recorded sessions can be referenced for compliance & training
-
Inbound video chat sessions can be pulled into CRM reporting
-
Agents work out of the same environment they’re already used to
Recursive Labs visual customer engagement platform integrates easily with Salesforce, Zendesk, Five9, Amazon Connect, & other major CRMs. Alternatively, our Open APIs mean that you can build a connector for any system you use.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.