Customer Experience Tools for Salesforce
Secure, no-download customer experience (CX) software for Salesforce is a great way for Salesforce-enabled organizations to offer concierge service to customers. Since Recursive Labs visual engagement solutions integrate with your Salesforce platform, support agents utilize the same screen they’re used to regardless of what device, browser, or page users connect through.
From your Salesforce dashboard, your team can:
Launch download-free cobrowse & full desktop screenshare sessions
Connect instantly through built-in video chat
Send an SMS text link that lets customers instantly stream through a mobile camera
Screenshot & annotate live on screen
Route inbound video calls based on page data or onscreen elements
Record sessions for easy training & compliance
Recursive Labs Realtime customer experience tools let agents in Zendesk connect with customers in real time without asking them to download apps, plug-ins, or sign up for a service. Get eyes on scene fast to enable technical sales, wrap up field service issues, or wow customers with a personalized experience.
Plus, we can redact any onscreen data element & hide it from your agents’ view. That means personal data & customer privacy are always respected.
See our listing on the Salesforce AppExchange!
Session recording in Salesforce records
Video chat, mobile camera share, & cobrowsing sessions can be recorded & added to Salesforce records. This makes compliance & training simple.
Cobrowsing Open API
Not a Salesforce user but still looking for a cobrowsing solution for your CRM? With our open source philosophy, Recursive Labs makes versatile solutions by allowing for custom connectors to our Open API.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.