Call Center Software with Video Chat
Can your contact center offer video chat to customers looking for a personal touch? By giving customers the ability to just click and connect face to face with a live agent, video-enabled call centers empower reps to:
Optimize user utilization & drive revenue
Personalize customer experiences
Increase customer satisfaction scores
Resolve more issues on the first call
Video call centers are the next generation of visual customer engagement.
What is a video-enabled call center?
Being a video-enabled contact center means that you offer more than a boring IVR call tree, a monotone script, and a waiting queue. Video-enabled contact centers deliver human touch points throughout the entire sales, support, and service life cycle.
Video-based customer service
The last thing an upset customer wants is to end up talking to a bot! Today’s technology and continuing digital transformation mean that it’s easier than ever for customers to switch to your competitors. In the digital arms race, brands can’t afford to skip out on innovations in technology and customer experience.
Video-based customer service adds smiling human faces to your brand, so customers see your company cares. Solve problems faster and make customers feel special every time with call center focused video chat software.
Video chat for inbound call centers
Inbound video chat enables sales teams to respond quickly and accurately to inbound leads by seeing the same information that customers see on their screens. Convergent video calling reads data on web pages and passes it into your video call queue.
When your reps answer a video chat request, they will already know:
URL & page title users are browsing
City, state, country, or region
Device type and browser
Any other onscreen data element you choose
That means your reps can start the conversation instantly, without grilling customers for info they should already know!
Use this same onscreen data context to intelligently route calls. It’s a digital IVR for today’s advanced inbound video channel.
Did we mention that Request Live inbound video chat and Relate video chat can both integrate with our cobrowse, screenshare, and session recording solutions? That means reps have more ways than ever to close deals, satisfy customers, and resolve issue.
Best video call center software
Knowing what to look for in a video call center software solution boils down to keeping your customers' best interests in mind. Security, privacy, and convenience are key. The best video call center software solutions require zero customer effort and delight users with simplicity.
Recursive Labs Request Live product is a download-free video chat platform that lets customers connect face to face with your reps without asking them to add an app to their device, sign up for any services, or sign into any accounts.
Our minimalist visual design means learning curves are extremely short for both call center employees using the video chat software and customers trying it for the first time.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.