Built to Support Your Entire Customer Lifecycle
Recursive Labs provides the broadest visual customer experience platform in the market today. Our tools and capabilities are designed to support every phase of your online customer lifecycle.
Sales
When sales are more than simple e-commerce online, Recursive Labs can help. Considered purchases can be difficult online. Luxury goods, financial services and other complex, high ticket or high touch purchases require skilled sales people. Connecting them with online shoppers has been difficult, until now. We make bringing your experts face to face with the customer as easy as the touch of a button.
Customer Service
"Seeing is believing". "A picture is worth a thousand words"....and many other long time truisms also apply to online customer service. When your customer is having a problem with your website or mobile app, seeing what's up leads to quicker resolution, happier customers, improved netpromoter scores and long term loyalty. Our unparalleled, 100% no download capabilities for screenshare and dynamic video chat help you take your customer service and support to whole new levels.
Field Service
If you have products in the field, our revolutionary no download, no install video tools are designed to leverage the existing smartphones your customers already have in their hands. Through a simple to use video interface, when things go wrong, we can help you get things up and running faster, eliminate unnecessary repair trips, better serve your customers and ultimately save you money.
