See what your customer is seeing live to get them back up and running faster

At Recursive Labs, working directly with Coca-Cola and Salesforce.com, we invented the category of no download video use of existing customer smartphones to see customer issues and effect repairs faster. Let's talk about how we can help you.

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Your customer will never have to download or install anything

Try our Remote Video Assistance
Free for 30 Days

We can help you improve your field service, cut costs and improve your overall customer satisfaction. We are willing to put our money where our mouth is.

All the work is on us, you just have to try it.

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Remote Video Assistance Products

Agent Initiated

Agents initiate a text message to the customer, who simply touches the link to allow the agent to see what is happening live, triage and perhaps even effect the repair, all without any type of app or download required.

Customer Initiated

Launched from a QR code directly on your products or related literature, customers can launch an inbound video service call directly to your technicians. With the ability to intelligently route the call based on a wide and queue it for the best available service technician.

Agent Initiated Remote Video Assistance

Fully array of capabilities

After the customer touches the link in the text from the agent a live video stream is established. The agent can then pause the stream, draw and annotate directly on the frozen frame. For complex situations, when the need arises, the call can be extended to multiple parties such as Tier 2 support or even an external 3rd party OEM or manufacturer

Mixed Reality

Mixed-Reality capabilities allow you to put your hands directly into the video stream to point things out, to show how to tune or adjust controls as appropriate. You can also bring in the specific tools or props, as well as draw live right within the stream to help illustrate what needs to be done to effect the repair. All without the need for an app.

Real world success stories

This technology has proven profoundly effective in helping to reduce field service and support costs on a large scale, especially when it comes avoiding the dispatch of on site repair technicians. A Fortune 100 customer has saved more than $50M in avoided "truck rolls" since adopting this technology. Another customer, one of the largest auto makers, has expanded it into more than 20 countries to help dealerships to more effectively resolve repair issues.

Incredibly Cost Effective

Industry Estimates of Truck Roll Costs

Telecommunications: According to a 2021 report by Heavy Reading, the average truck roll cost for telecom providers ranges from $150 to $300 per visit. This includes labor and vehicle costs.

Utilities: The Edison Electric Institute estimates that utility truck rolls cost between $200 and $400, depending on the complexity of the service.

IT Services: A 2020 survey by HDI found that the average cost of an on-site IT service visit is about $250 to $350.

Home Appliance Repair: According to HomeAdvisor, the average service call fee (truck roll) is around $100 to $150, excluding parts.

These numbers show that a single truck roll can easily cost a business a few hundred dollars. Multiply that by hundreds or thousands of service calls annually, and the expenses become substantial. Every truck roll saved by Remote Video Assistance drops straight to the bottom line. The ROI potential is incredible.

Customer Initiated Remote Video Assistance

Take customer service, support and repair to a whole new level.

Automatically generate a video service call directly from QR codes placed on your equipment or within your literature. Intelligently queue and route calls to the best person(s) to resolve the issue based on data passed along with the call.

Resolve issues faster. Increase your customer satisfaction. Build your brand.