See what your customer is seeing live to get them back up and running faster

At Recursive Labs, working directly with Coca-Cola and Salesforce.com, we invented the category of no download video use of existing customer smartphones to see customer issues and effect repairs faster. Let's talk about how we can help you.

Our Customers Have Already Saved Over $50,000,000

Let's Talk About It Together

Customer Initiated Remote Video Assistance

Launch an inbound video service call by scanning a QR code

Take customer service, support and repair to a whole new level.

Automatically generate a video service call directly from QR codes placed on your equipment or within your literature. Intelligently queue and route calls to the best person(s) to resolve the issue based on data passed along with the call. The call is both voice and video, and provides the ability to use annotations, mixed reality and the full capabilities of our Remote Video Assistance tools.

Resolve issues faster. Increase your customer satisfaction. Build your brand.

Agent Initiated Remote Video Assistance

Text, Touch & Stream Live

Mixed Reality

Mixed-Reality capabilities allow you to put your hands directly into the video stream to point things out, to show how to tune or adjust controls as appropriate. You can also bring in the specific tools or props, as well as draw live right within the stream to help illustrate what needs to be done to effect the repair. All without the need for an app.

Real world success stories

This technology has proven profoundly effective in helping to reduce field service and support costs on a large scale, especially when it comes avoiding the dispatch of on site repair technicians. A Fortune 100 customer has saved more than $50M in avoided "truck rolls" since adopting this technology. Another customer, one of the largest auto makers, has expanded it into more than 20 countries to help dealerships to more effectively resolve repair issues.

Incredibly Cost Effective

Industry Estimates of Truck Roll Costs

Telecommunications: According to a 2021 report by Heavy Reading, the average truck roll cost for telecom providers ranges from $150 to $300 per visit. This includes labor and vehicle costs.

Utilities: The Edison Electric Institute estimates that utility truck rolls cost between $200 and $400, depending on the complexity of the service.

IT Services: A 2020 survey by HDI found that the average cost of an on-site IT service visit is about $250 to $350.

Home Appliance Repair: According to HomeAdvisor, the average service call fee (truck roll) is around $100 to $150, excluding parts.

These numbers show that a single truck roll can easily cost a business a few hundred dollars. Multiply that by hundreds or thousands of service calls annually, and the expenses become substantial. Every truck roll saved by Remote Video Assistance drops straight to the bottom line. The ROI potential is incredible.