Make remote support as easy as being there
Connect with your customer, safely and securely to see exactly what is happening on their device, whenever they need you, wherever they may be and on whatever popular device or platform they may be using.
Your customer will never have to download or install anything
CoBrowse & Screensharing Products
ReadOnly Cobrowse
Highly Secure and Compliant
With the ability to redact sensitive data down to the element level, our patented ReadOnly Cobrowse was designed to meet the needs of the most stringest compliance environments without sacrificing ease of use. Just a single click starts the session. Agents see exactly what the customer sees on your website, but see only your website and nothing more. Built in controls allow you to annotate and help the customer navigate without ever putting transactional integrity at risk. The end customer owns all of the clicks which inherently reduces repeat calls.
WebRTC Share
WebRTC Share
The most flexible sharing option available. WebRTC let's you share everything from a web tab to an app, to the entire desktop of either a Mac or Windows machine. Leveraging built in support for the standard from all of the major browsers, WebRTC is also the easiest to install, requiring a single line of code on the website to kick off a session.
Supporting Electronic Signatures
A frequently used example of helping you support across apps you don't control are eletronic signatures. Often a vital link in closing business, non-tech savvy users can have a great deal of difficulty with these applications. WebRTC sharing allows you to hassist customers ssigning with Docusign, PandaDocs, AdobeSign or other leading players in the space.
Support customers across systems you don't own or control
Today's customer journey's often cross SaaS systems and packaged applications that you do not own or control. WebRTC sharing allows you to follow your customer across those systems without the need to embed code in those applications, so you can support your customer wherever they go online. This is true across a great many industries, especially banking and healthcare.
Mobile App SDK
Mobile Device SDK's
Need Omnichannel support for your mobile application, no problem. Recursive Labs has Native Mobile SDK's for both Android and IOS. These devices are supported out of the same agent interface to maximize efficiency, with data protection mechanisms in place to alllow shielding sensitive data panels for maximum privacy. You have the option to allow seeing across the entire device or limiting visbility to just your app.
Supporting
