Mulltiple Ways for Customers to Connect at Their Convenience
Customer Initiated Inbound Video
Fully configurable for your business environment, our inbound customer video allows customers to connect with you via video at their convenience. You can initiate calls in a wide variety of ways, coming from your website, a kiosk setup or even via QR codes from marketing literature or video ads. Calls can be routed and queued based on data from the online session. Optional cobrowsing and screensharing capabilities are available to help you guide and support the experience.
Let Customers Choose
When customers come to your site, you can let them choose how they want to communicate with you.
Let them choose video, voice or teext chatting. Just pick and click. No downloads or installs required.
We can wrapper your existing text chat to let them select either a text chat or a customer initiated video chat.
Go Directly from a Video Advertisement to Your Contact Center
Connect with a Live Agent Directly
Reduce friction and increase your close rates by including a QR code in video commercials or online ads. Just scan and connect. Nothing more is required. Using parameters in the ad or data right from the session, calls can be automatically routed to the best possible person or group to handle them.
Innovative Integrations Maximize Productivity
Simple Innovative Integration
Incoming calls can be answered via standalone widget, from within supported CRM and CCaaS platforms, or via our unique "Plug and Play" approach, enabling you to answer from inside a growing list of text chat & messaging systems.
This approach allows you to maximize your existing investment in people and technology. It enables rapid deployment and makes for quick, easy, consolidated management reporting and operations. This is just another way Recursive Labs drives value through innovation.