The Tools that Connect You with Your Online Customers
Our Product Families
With the broadest visual engagement platform available, Recursive Labs is well positioned to meet your needs across your entire customer lifecycle. Take a look at our 3 product families below.
Video for Sales and Customer Service
Recursive Labs video for sales and service products represent a broad array of some of the most innovative, no download, no install required products available. Enabling videos to be initiated by both customers and agents, via most any digital medium, we've definitely got you covered in almost any situation.
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Customer Inbound Video
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Agent Initiated Video
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Text to Video Chat
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Video Meeting Rooms
Remote Video Assistance
We literally invented the category for no app required, text to video, field service while working directly with Coca-Cola and Salesforce.com. Used thousands of times daily, our Remote Video Assistance offering has helped our customers save a combined $100M+ in avoided truck rolls. Unique features such as mixed reality, multi-party video and full annotation are only some of the enhanced capabilities. Primarily aimed at Field Service, it can also be used for warranty support, claims processing, return avoidance, field inspection and many other use cases as well.
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Agent text to video
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Inbound Video Service Calling
Cobrowse & Screenshare
Our "Any Time, Any Device, Anywhere" device sharing capabilities provide a secure, no download, no installation required way to collaborate with your digital customers no matter where they are and what device they are on.
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ReadOnly Cobrowse meets the most stringest data security and compliance needs, providing data redaction at an element level. It supports all of the major browsers.
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The WebRTC Share provides the most flexible sharing environment possible, enabling you to share across web tabs, desktop applications or even the entire desktop for both Windows and Mac.
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Mobile SDK's provide secure and flexible support for native mobile applications in both the IOS and Android environments.
SaaS Connectors
We work with an ever growing list of partner applications through a series of prebuilt integrations or Connectors. These allow you to maximize your team's productivity ​while using these industry leading apps.
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CCaaS​
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Five9 Contact Center
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Cisco's Webex Contact Center
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SharpenCx
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CRM
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Salesforce.com
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Zendesk
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Microsoft Dynamics
Video Session Recording
Video Session Recording enables you to capture and store any of your interactive customer sessions on the Recursive Labs Platform. All of the major products can generate an MP4 video file that can be linked directly to the case or tickets inside of a CRM or made available for custom applications via API.
The system can be configured to store them for as long as you require. There is no limit to the number of videos that can be securely stored.
Dedicated Instances
One of the unique capabilities of the Recursive Labs Platform is the ability to create dedicated production instances for specific customers that can be used for either production or development. They come in 3 different sized tiers depending on the needs of the environment.
These instances can also be geo-located anywhere that AWS has a physical data center allowing improved regional performance and enabling compliance with mandated processing and storage requirements.
A dedicated instance enables large contact centers to control timing of major upgrade cycles which then allows for consolidated testing and training.
