Deliver Unparalleled Service & Support to Your Customers
There's no longer any reason to support customers blindly. Now you can see exactly what they see, on whatever device they may be on, whenever they need your help. With the broadest platform in the industry, you can deliver truly business changing results, literally at the touch of a button.
Resolve Issues Faster, Reduce Repeat Calls, Improve Customer Satisfaction
Next Generation Customer Service Capabilities
Never anything for your customer to download or install
Resolve More Issues Faster Than Before
See exactly what your customer is seeing and take the "guess work" out of it. Don't be dependent on your customers ability to communicate what's happening, especially if they are not tech savvy to begin with.
Cobrowse/Screenshare is just faster
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One SaaS customer recently reduced their Mean Time to Resolution by an astounding 68% using our WebRTC Sharing.
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Industry data shows cobrowsing can reduce Avg Handle Time (AHT) by 28% for complex issues.
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Ccbrowsing enables up to 70% faster issue resolution when compared to audio-only or traditional chat support alone according to recent studies.
Support Across 3rd Party Systems and Platforms
Our no download, no install required solutions let you see exactly what your customer is seeing with as little as a single click no matter what your use case may be. We give you the tools to support your customers across any of the major devices across systems you build or buy, and even on to 3rd party websites.
Support for Digital Signatures and other 3rd Party Tools on Your Site
Electronic signature applications such as Docusign, AdobeSign, PandDocs and others are crucial for many financial transactions, considered purchases and contractual commitments. These apps can be very complex for some customers to navigate. Our WebRTC Sharing can handle this with ease, enabling you to guide your customer through a successful signing process.
Element Level Security and More
Our configurable redaction engine has allowed us to meet the needs of every security standard we have encountered from PCI to HIPAA. With our ReadOnly Cobrowse, we have you covered. GDPR in Europe, not a problem. You can even specify your own data retention lifecycle.
Support Online Banking Systems
Most banks and credit unions don't write their own core banking systems, but rather plug in to systems from providers such as FIS, Fiserv or Jack Henry. When this happens, you can't change the core system, so cobrowse is difficult, this is where our WebRTC Sharing really shines, allowing you to follow members and customers across these platforms without the need for embedding.
Organizations leveraging these solutions see an average 30% boost in CSAT scores, with assisted customers reporting a 90% satisfaction rate overall.