Video Products
No matter how you need to connect with your customers, Recursive Labs is there to help with a full array of video capabilities that enable you to connect with your customers
"How you need to" - "When you need to"
Take customer initiated video calls from any digital property, directly into your contact center. Coming straight from your website, kiosks, QR codes or online ads, calls get to the right person, right away with our intelligent routing and realtime call queuing.
AI is an amazing technology, who's long term options seem limitless. However it isn't able to handle every situation quite yet, or your customer simply may not be comfortable "talking to the machine" when that happens you can escalate quickly and seamlessly to voice or video with an agent.
When the need arises, your agents can escalate to an online video or voice session directly with the customer. Sessions can be initiated from text chat links, SMS messages or even via email. Just one click and they are instantly chatting live, speeding handle times, eliminating uncertainties and building the trust that forms lasting relationships.
Designed specifically for customer meetings, which meant focusing on keeping things simple, our dedicated video video rooms allow you to give your agents their own unique meeting space where they can control scheduling and even integrate to public facing calendaring tools like Calendly or Coconut.
Your customer will never have to download or install anything
Customer Inbound Video
Next Generation Efficiency
Built to support an ever growing array of use cases, Customer Inbound Video brings customer initiated video calls right into your existing contact center. Desiigned to complement your existing infrastructure, Inbound Video calling instantly transforms traditional operations into next generation video contact centers able to field video calls from your website, kiosks or even QR codes embedded into marketing literature or TV advertising.
Using data contained in your website or a QR code, calls can be intelligently routed to get them to the right person faster thereby reducing handle time, eliminating transfers and avoiding the need for frustrating IVR technologies.
Simple Innovative Integration
Incoming calls can be answered via standalone widget, from within supported CRM and CCaaS platforms, or via our unique "Plug and Play" approach, enabling you to answer from inside a growing list of text chat & messaging systems.
This approach allows you to maximize your existing investment in people and technology. It enables rapid deployment and makes for quick, easy, consolidated management reporting and operations. This is just another way Recursive Labs drives value through innovation.
Customer's can choose their own Experience
Customer Experience just got even more personal. Using our Customer Inbound Video, your customer can now choose their own experience. If you offer text chat, we can allow them to select whether they want to come in via text or video. You can also offer them other innovative ways to do the same thing by using your own UI and iconography. It's all part of our flexible, customer friendly design metaphor.
AI Assist
We don't make AI
We make AI better.
Artifical Intelligence is looking like the transformative technology of the 21st Century. What it can accomplish is truly amazing. It is evolving at an incredible pace, but all that being said, we are still in the early innings of a very long game.
AI still has much to learn about us and we have an equal amount to learn about it. To that end, where AI meets your customers, depending on the use case, your results can vary. Some customers may still be uncomfortable when they detect AI. They simply are not yet comfortable with the idea of "talking to the machine".
This is where Recursive Labs comes in. We help you make sure your customers are not frustrated by giving you simple, easy ways to complement the AI experience when your customer gets to the point of saying "person", "agent" or "human being".
How AI Assist Works
It can be as simple as letting the next available agent take the call or as intricate as taking a combination of learnings from the AI Bot, information from the custom's live ssession and data taken directly from the website or the customer's own data input and passing them through the API to our intelligent routing engine to ensure the call lands in exactly the right place.
Agent Initiated Video Chat
Easy as it Gets
When your agent wants to move the conversation from voice or text chat to video, this is as easy as it gets. With a single click they can generate a simple, secure, one time only use link that can be shared via all the common mediums. The customer has nothing to install or download, they simply click on the link and begin the session. The customer can be on either desktop or mobile.
Scheduled Meetings/Video Rooms
Simple Customer Meeting Platform
Designed for simplicity, our dedicated video rooms give you a virtual meeting place for you to connect with your customers that was designed from the ground up to eliminate the potentially confusing options associated with the larger corporate meeting platforms.
Easily plugged into public facing appointment scheduling software like Calendly and others, each agent can be assigned their own dedicated video room. You can easily share screens, desktop apps and even the full desktop at the click of a button. All without any type of download or install.