What is a Visual Customer Engagement Platform?
Visual customer engagement platforms consist of tools like cobrowsing, full desktop screensharing, inbound video chat, mobile camera streaming, & similar customer support solutions. The goal of visual engagement platforms is to stop the scanning & scrolling that online users are known for so brands can actively engage with their customers.
Engaging with customers on a one-on-one, personalized level translates into:
Better customer experience (CX)
Increase conversion rates & revenue
Higher net promoter scores & CSAT
Faster resolution of customer service issues
Lower cart abandonment
Why is visual engagement important?
Many current customer-facing tools dreamed up during the age of digital transformation share one common, fatal flaw: they suck all of the character & humanity out of your brand!
Gone are the days of smiling staff, quick questions, & personal experiences. Now online shoppers are left with aging online support greatest hits:
Half-baked AI chat bots
Support tickets with vague wait times
Not-so-helpful support center articles
Community forums (you guys figure it out, together!)
The question: How do you engage with customers virtually? Is it possible to bring all the pros of in-person shopping and marry them with the convenience of digital service? Recursive Labs is working to bridge the gap with secure, patented visual engagement software.
Visual engagement means connecting immediately with the most active sense that humans utilize while surfing the web & browsing products online. Recursive Labs built all of our solutions with this visual focus in mind–from our simple user interface in video chat, to our colorful palette of annotation tools.
Visual customer engagement means your customer stops scrolling & truly engages with your team!
Improve customer experience (CX) through visual engagement
At the end of the day, brands want customers to be engaged because they want to provide a great customer experience. The best visual engagement platforms can:
Lower customer effort
Speed up complex tasks
Accelerate sales cycles
Improving customer experience through visual engagement is a strategy that demonstrates a brand’s commitment to putting people first.
Don’t be the brand that offered a wonky chat bot, some support articles, & a forgettable experience.
It’s time to WOW customers with smiling, live human support.
Plus, your metrics get a boost on the backend, too? Win-win.
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.