3 Ways to Improve User Experiences for Online Fitness & Nutrition Educators
Professional training for fitness, nutrition, & coaching has exploded over the last few years! With more people than ever seeking to learn & earn certifications, it's crucial that online health educators find faster & simpler ways to assist web users of all skill levels.
This page will show you 3 unique ways that tools like full desktop screenshare & integrated video chat can shorten average handle times for support issues, supercharge customer satisfaction through personalized engagements, & boost enrollments.
Share & collaborate on the same screen to easily resolve technical issues
Technical issues happen. It's inevitable! Whether a user is struggling with an embedded video player, nested iframes, or browser settings that prevent them from completing coursework, your team can resolve the issue faster if they can actually SEE what the user is seeing.
Full desktop screenshare utilizing WebRTC allows your team to provide real-time support anywhere users need it, without asking them to download anything.
Watch videos together, access browser settings to clear caches, & more; no matter what browser or application environment your agents need to assist in, a simple screenshare solution can give you a live view without extra apps or account sign ups.
This method is fast, simple, secure, & requires little to no training. With full-color annotation tools, the ability to add multiple guests, & a 1-click simple experience, full desktop screenshare results in:
Faster average handle times
More tickets closed on the first call
Personalized customer engagements
Decreased user friction
Try Full Desktop Screenshare FREE for 30 days. No credit cards required.
Assist Users with Onboarding & Form Filling
Visual customer engagement isn't just for technical support. Any complex online task can be simplified with simple, download-free engagement tools. When users are struggling to complete new account onboarding tasks or navigate fitness course curriculums, sometimes a second set of eyes is needed.
View-only or collaborate cobrowsing, with built-in video chat options, means that your coaches can virtually look over the shoulder of a user as they work live onscreen.
In the screenshot above, you can see a side-by-side view of a user's browser & a live agent view mirrored on the right side of the screen. Picture-in-picture video chat lets your team add a smiling face to every interaction so that users feel their issues are being heard & shared with a real person.
By adding a collaborative element to the cobrowsing experience, your agents can even help to fill out forms, fields, & files.
To ensure both parties stay safe, sensitive data like social security numbers or health info can be automatically redacted from the agent view.
Read more about 1-click simple cobrowsing solutions to see how you can enroll & retain more customers.
Record user interactions for easy training & compliance
Whether you need to keep records for regulatory compliance or want to use real world scenarios to train your coaching staff, having a recording of online interactions is critical. With the option to record digital engagements that occur over screenshare, cobrowse, or video chat, you'll always have a record.
Plus, to save you on storage costs, we store & host the videos for you!
We'll provide a secure link to MP4 versions of all recorded interactions which can attach to the records of most major CRMs, VCCs, or ticket system platforms.
Recordings are always created from the agent view, meaning any sensitive information or PII you redacted in sessions stays redacted in recordings.
Check out our page on session recording to learn more.
Cobrowsing & Screenshare Overview in 2 Minutes
Still have questions?
We are happy to answer any questions you have about cobrowsing, screensharing, mobile camera sharing, video chat, & more. Recursive Labs is an industry leader in Next Generation Visual Customer Engagement & our team has plenty of knowledge to share!
Shoot us a message & we'll send more info!
Recursive Labs is an industry leader in next generation visual customer engagement software in the form of secure no-download cobrowse, screenshare, video chat, & mobile camera CRM software. We help companies connect customers & support teams seamlessly through no-download visual engagement tools that integrate with major CRMs.